
Account & Billing
Need some help with updating your account Information? Here are several topics that can help you access several different areas within your account settings.
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Can't update my credit card information
I have made several attempts to update my credit card information but I keep getting the message "The credit card details you entered is incorrect. Please check your card details". I am sure that my credit card information that I have been entering is correct. Please advise. Clifford B.
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23
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Another wbsite
I have a website with you now, but I am wondering if it would be possible to create an author's website with my current package, or would I have to purchase another package?
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15
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Auth code
I have been trying for months to get my auth email. It said unable to retrieve. How do I resolved this? I am at my wits end and spending hundreds a year that I feel locked into.
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29
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domain pointing
I have 2 domains and the first one It looks like I can point to another site but it's my second one I would like to point elswewhere. How can I make this one point elsewehere do I need to call support?
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23
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namecheap domain pointed to Homestead
I bought a domain name from namecheap.com, which I have done a few times prior. I pointed the domain to my Homestead website, and edited the nameservers to reflect those stated by Homestead. namecheap says the domain IS INDEED pointed to your nameservers, but my URL is not working. Can you check and
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24
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Can't Update My Credit Card Information
I've tried multiple time to update my credit card information but the "sending" icon just keeps circling.
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file deletions
wondering why I cannot delete previous files from my webiste? I keep getting an error message, error code 0x23, or call 800-710-1998. I would like to clean up past file downloads and I cannot.
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17
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PASSWORD PROTECT
Attempting to password protect my site per direction. I took the following steps: 1. page setting 2. Advance setting (PASSWORD PROTECT THIS PAGE) option did not appear or populate. HELP!
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