Account & Billing

Homestead Thank you for your billing notification that you are increasing my billing $2.00 from the current rate of $23.74 that started on 2/28/22 but will be $25.74 as of 3/1/23. Question: How often does Homestead raise the billing price for its clients?  Because my previous bill rat

Trying to get a response from someone at Homestead is an exercise in futility. I have replied to emails from billing@hs-support.homestead-inc.com & support@hs-support.homestead-inc.com multiple times but get no answer. You guys are a technology company but your support is pathetic. I have bee

I continue to receive notices that I need to update my payment info. I have REPEATEDLY gone to the billing and payments link and tried to update (even though the info did not need to be updated) and continue getting an error message  - "The credit card details you entered is incorrect. Please

The WHOIS info lists an old address but my Homestead Account has my current address.....how do I change the WHOIS address for the Domain?

Hello, I need to drop the e-commerce add on for my website.  I think I did it correctly, but I am not sure.  Hopefully the site will still be active but the e-commerce cost/add on will be dropped from the chosen services.  Please let me know if I didn't do it correctly. 

Does Homestead allow authorized.com as a payment gateway?

Just renew my billing information. There is no click button to pay the oustanding balance and I want to know how can I get my site running again Your support is appreciated

I have applied to be a Microsoft Partner. Microsoft has requested the following document to approve my application. Domain registration / Domain invoice at registration or renewal that lists Entity/User name and domain as it is stated on your account. Entity: Woods Consulting Inc User Name:

I am trying to change my password and it allows me to type in a new one, but then says "warning PIN could not be updated at this time"....I am not trying to change the PIN....or am I suppose to when I changed the password too?

why can't I change the contact email in my account information?