Account & Billing

Account & Billing

Need some help with updating your account Information? Here are several topics that can help you access several different areas within your account settings.

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Credit card update issue

I received an email 11-17-21 stated I needed to update my credit card. (Very odd since the one that is on file paying my subscription is current and correct). However I tried to update it but the system won't let me. I saw a post that this has been a problem for a while and is on Homesteads end. Whe

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saying my credit card is not valid

My credit card has not changed and you are saying it needs to be updated. I try to reinput it and it still says it is invalid

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You say you fixed updating credit card info and you have not

I cannot update my credit information for you to get paid

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change the phone number for initial set up

How do we change the initial set up , phone number as it doesn't exist any more. We would like to change the cell phone number in file.

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Cancellation

We need to cancel our Homestead website we have sold our business as of November 1, 2021 please advise

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Unable to find contact info for billing issue

I needed to update my debit card info. Due to a glitch in my bank (VERY rural, small bank) I am having problems getting the money from my main bank into this bank to make this payment. It says 3 to 5 days to "fix" this issue.  I want to inform someone at Homestead that while I have updated my

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Billing issue

I received a message that my "payment" was denied on my company card for some reason I was unaware had happened. Instead of automatically cutting me off, why wasn't I contacted when it first happened and let me correct any issue with my bank? Instead, I was shut off from using my system. All for $9

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Ref: 00124 Transfer a website and domain to another Homestead account

I know I can change ownership of my account to a new owner but I only want to port 1 site and domain over to someone else. Can this be done?

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Tax Identification Number a d Certificate

I’m trying to make a payment through my work account. They are requesting a W-9 or W-8 Tax Identification Number from Homestead in order for us to make the payment. Any clue on how I can obtain this?

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cancel service

I would like to cancel your service which I no longer use

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