Account & Billing

Account & Billing

Need some help with updating your account Information? Here are several topics that can help you access several different areas within your account settings.

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Why no visitor count?

I know people are visiting my website. However, when I log in I show "No Visitors?" Why is that?

Question

27

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Receipts for payment of invoices

I receive monthly invoices from Homestead for services. I pay the invoices each month, but I do not receive a receipt for payment. Can Homestead issue me a receipt for each invoice I have paid so far in 2026?

Question

32

2

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Cancel Account

I transferred my domains already to another provider and wish to cancel my account completely before it renews tomorrow. Many thanks! Sean S.

Problem

41

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Downgrade

How do I downgrade to a Starter? I am not pursuing the website right now and need to save money as much as I can.

Question

38

3

0

Harrislodging@hotmail.com

need to talk to a representative

Question

33

2

0

Release existing Google Workspace to direct Google billing; preserve tenant and uninterrupted service

Hello Homestead Support, Please initiate the supported reseller offboarding/transfer for the existing smithrobinsonfunding.com Google Workspace Business Starter subscription so the existing Workspace subscription and tenant can move from Homestead reseller management to direct Google billing. Google

Question

28

1

0

Help moving Google Workspace billing from Homestead to Google

I want to keep my existing Google Workspace accounts and emails but pay Google directly instead of Homestead. Google support told me Homestead must initiate the transfer. Please explain the process and what happens to my prepaid charges before making any changes. Previous cancellation attempts inter

Question

19

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Site Security

How do I add an SSL to my website.

Question

37

1

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Domain

I open up a new domain butit's connected to my other domain. I specificly stated and I NO CONNECTION to any account and I want it to be a stand alone... So I get the account and it's connected to my other account What's wrong with you people I want no connection with any account it's a domain all by

Problem

34

1

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Two Questions

I am signed in but still won't let me read the comments? and Used to be when you had a long page you could put a link to the Top at the bottom of the page - we can't do that anymore?

Question

34

1

0

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