Troubleshooting

Hi there, I tried to reset my nameservers back to default last Friday (3 days ago). I have set them back to the default ones (ns1.mdnsservice.com, ns2 and ns3). This does now allow me to change the DNS settings, but, looking at the who.is records, the nameservers are still dns31.cloudns.net, dns32,

Recently every time I sign in to my account, I am forced to put in extra numbers which to me means Homestead does not recognize my computer. Why is that?

I have two websites under two (2) accounts. My Choices for Change Counseling website was created and can be edited with Websites Manager and "powered by Web.com."  There is not a way to edit a mobile version.  My other website is edited with Homestead Editor and has a way to publish a d

After publishing new edits, I receive a notice that my website has been published. But when I hit the view button, I receive the error message below.  Homestead changed my website address to onealgroup78.homesteadcloud.com and this is reflected but the site attempts to publish under the previo

Trying to access my Desktop Sitebuilder, I was forced to change my password in the Homested Accounto. Now i cant access my Desktop Sitebuilder with this password. Please help.

I know it can be done, but it's been awhile and I am not finding what I am looking for in tools. Has anyone here done that lately?  Or do I have to talk to the (cough cough) customer service people to do that?

I have a new domain (artfulcreationstx.com). I've published the website, but when I go to the url, it doesn't load anything.

Yes - I have cleared cache. Need to build a new websiteand edit existing website. Lost 2 days of work. 404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

text url shows up at the top of a few of my website pages. Not all of them.  Not sure why.  It does this on a laptop and a mobile device.  How to I remove this text?

I tried to login to update one of my accounts. I currently have three accounts from the beginning of Homestead almost 20 years.  Login gave me a window and only option was to call in to solve.  Called number and tech told me I needed three separate emails, one for each account. So she upd