Troubleshooting

As far as I can see the FAQ page designs do not fully display the text boxes in the mobile view. Is there a workaround for this? In mobile view, the text boxes are compressed, so the text gets cut off with an ... but then the box does not expand to show the mobile viewer the rest of the sentence. It

The website created using Homestead on my desktop does not appear properly when viewed on a cell phone. The text and photos are out of alignment. I believe I have read there is another Homestead website application that will address this issue but it is very confusing and I have not been able to fig

There's an internal server error affecting three of my pages, all of which contain large forms. Whenever someone tries to submit a form on any of these pages, a "500 Internal Server Error" message appears, and the form data is lost. The message shown is: "There is a problem with the resource you are

My website has an online application once people finish filling it out they are getting a 500 server error and it will not send it through to me? I went online and tried a test as did a person from your help line last week and I received both of those test applications but NONE others have been succ

Some of my pages are showing a server connection error after submission, especially those with forms with multiple fields. This issue started in September 2025, and after six months, it still hasn’t been resolved. The error shown is: 500 - Internal server error. There is a problem with the resource

April 7 - unresolved ticket # 1956103619561036: Customer Service, Escalation Team, and Engineering have not been helpful in addressing and resolving this persistent issue, now a full week since first experienced. The interactions with Customer Service have been poor in understanding the problem and

Is there a way to get direct help from the company?

Every design template I click on brings up a lousy error message!!

Hi there, Our site went down over the weekend. We spoke with our web hosting company, and they said there was a change made at the domain registrar - Homestead. We gave our hosting company our Homestead login, and they were able to login and fix the issue. But, we didnt login and make any changes la

My homestead sites are listed in Sitebuilder as homesteadcloud and I can no longer edit them. What happened??? What can I do?