11K Messages
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145.1K Points
Strange Characters on Websites
Hello all,
For the past month or so, we have been aware of reports of strange characters appearing in place of spaces and punctuation on Sitebuilder Plus sites. There is a ticket created to resolve this issue. We are working to get this fixed for you all. Originally, they thought it was an intermittent issue or just happening on some sites, so they were fixing them on a case-by-case basis, but the volume of reports kept increasing. They are now working with our sysops team to look at the servers and make corrections from there. Unfortunately, this is taking longer than expected and longer than any of us were hoping it would. I am doing all that I can by forwarding your reports, concerns, and frustrations so that they understand the importance of this issue. Please know that this ticket is marked as a major priority. I don't have a time frame to give you currently, but if I get any different information, I will let you know.
Some customers have found success by manually deleting extra spaces and characters in the text boxes of their websites and republishing. I know this is not a permanent fix and some of you have so many pages with text that makes this an unreasonable request, but it may be a way for some of you to temporarily resolve this while we work on this from our end. Additionally, this is not an issue being experienced on WebsiteBuilder sites, so as we always suggest, now might be a good time to make the switch to a platform that is more updated, mobile friendly, and secure.
To answer some of the concerns I've seen mentioned, this is not a method we are using to phase out Homestead Sitebuilder, we have not abandoned the platform, and this was not done on purpose to get you to switch to Web.com or any of our other sister companies. We aren't currently aware of why this happened, but we're working on getting that answer so we can resolve this for you all.
I will be merging all of the current conversations related to this issue with this post. I am not trying to delete or hide comments, this issue is just currently spread over many posts and I am trying to consolidate so it is easier to see the volume.
julie3080
2 Messages
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70 Points
2 months ago
My website comes up as not secure on the webaddress and when I go to the website, there are weird characters with in the lettering in the welcoming paragraph and the hours of operation.
What coud be the issue and how do I fix that.
0
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paulhomest0594
3 Messages
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80 Points
2 months ago
Homestead site builder plus shows fine in Preview mode, but has started adding spurious  on live site after publication. This is on Votewell.net. Similar on Globe1234.org
2
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ann4926
2 Messages
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70 Points
2 months ago
When I insert an image, it is not the size I want it to be, it's too small, and it cuts off some of the image. When I click on the photo the edit/replace option doesn't appear and also the photo gallery setting window doesn't show up either.
Another problem I'm having is when I go to the site, there is an "A" with a squiggly mark on top of it where my spaces are. This isn't at every space, just a few places. I tried deleting the space and adding another one, but it's still there.
Thank you.
2
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flowermemorialchurch4863
4 Messages
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80 Points
2 months ago
Hi, our website has been showing strange character that do not appear when I login to edit the site. Are these related to the updates, and how do they get removed so people can actually read the info posted on the site???
3
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william4747
45 Messages
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750 Points
2 months ago
I have found out that my site www.mendotaareaseniorservices.org when published looks fine but when I view the site through the browser (Google) it shows strange characters where symbols (!, $, %, etc) should be. Can you advise what has happened? I need to have an answer on this as soon as possible.
3
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parkridgepoa6169
29 Messages
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240 Points
2 months ago
My web site, actually the one that I maintain, started having display issues with Firefox but Edge was ok. Now its gone downhill to both Firefox and Edge, are showing the same garbage characters that shouldn't be there. Web builder program shows it all good, publish to the web appears to proceed normally but what I see, different computers, different browser, shows corruption.
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pamela2035
4 Messages
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80 Points
2 months ago
Random A' s are showing up in my text that I can't get rid of.
0
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teri9790
5 Messages
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182 Points
2 months ago
I am unable to use punctuation marks (accent markes, apostrephes, etc). Also this same problem comes up when Google searches for the site. How do I fix these two problems.
1
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larry0965
6 Messages
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190 Points
2 months ago
I'm seeing Characters and Fonts before and after words.
How do I rid them from my site?
5
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heidi4544
13 Messages
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186 Points
2 months ago
I noticed that suddenly there is a bunch of AAA gibberish text in my text boxes all over my site! I've been sending out emails and applying for work with this mess!!!! HELP!!! I try to retype or delete and redo, and it doesn't show up in the previews or on the site builder site yet when I publish and look online, they're still there!
I see several other people posting about this so there must have been a change at homestead. What is happening? I don't see a fix or advice to correct this in any posts. HELP!
lots of this all over my website:
            Â
I've been a loyal customer for OVER 20 YEARS! REALLY UNHAPPY with site builder and the MAC accessibility and this happening has negatively affected my business!! HELP ME FIX THIS ASAP!
6
bob4983
6 Messages
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182 Points
2 months ago
My website built with sitebuilder (craignewton.com) suddenly has a bunch of  appearing all over the page. This is a new developement. what is going on and how can I fix it.
23
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nilus7858
8 Messages
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100 Points
2 months ago
All of a sudden, we have weird characters showing up on our site, but only on the desktop version. Any idea how to fix this?
3
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jennifer7472
4 Messages
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82 Points
2 months ago
I have several A with carrot above the A on my website in several locations. The biggest bunch of them is on the prices (services) page and making it difficult for clients to comprehend. Please help!
4
caryn6323
6 Messages
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90 Points
2 months ago
This symbol is on every page of my homestead website this morning: Â
I am beyond devastated and hope there's a fix. Screenshot of the top of my home page. However, this symbol appears on every page of my 75+ page classroom website. NOT how I envisioned starting the new school year.
2
mark9227
38 Messages
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484 Points
2 months ago
PLEASE HELP. This happened a few years ago, these               showing up all over my website www.dougriggs.org
35