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The transfer process has already started for the domain, unfortunately, name servers cannot be altered while in this status.

Account: Update Nameservers

You can update your nameservers from the Domain manager screen. Log into your account and click Domains on the left side of the screen. Click "Manage your Website Domains" Click "Edit your nameservers" Click "Edit" Erase and replace the existing nameservers with those provided to you from your webs

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Brand User

Yes, it is.

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Sitebuilder Plus: Downloadable Archive

You can create an archive of your site and download it to your computer for backup purposes. The process is simple. Log in to your account at http://www.homestead.com Click on Websites Manager.(If you have multiple sites, select the one you wish to archive from the drop-down) Under the Edit

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Brand User

You are welcome!

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Sitebuilder Plus: Downloadable Archive

You can create an archive of your site and download it to your computer for backup purposes. The process is simple. Log in to your account at http://www.homestead.com Click on Websites Manager.(If you have multiple sites, select the one you wish to archive from the drop-down) Under the Edit

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Brand User

You would just need to put the archive we told you about before, on a flash drive. That would be done from your computer. Nothing special needs to be done on our end.

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Sitebuilder Plus: Downloadable Archive

You can create an archive of your site and download it to your computer for backup purposes. The process is simple. Log in to your account at http://www.homestead.com Click on Websites Manager.(If you have multiple sites, select the one you wish to archive from the drop-down) Under the Edit

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Brand User

Hey Rose!This process is actually MUCH easier in this builder, here are the instructions. To answer your question, no there is no file manager.

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WebsiteBuilder: Favicon

A Favicon (fave-icon for pronunciation purposes) is a very small, important piece of the branding on your site. Images are usually noticed before text, so it may help your site stand out above those that don't have one. It also looks more professional, especially for people who have your site bookma

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Brand User

Hello, I can definitely look into this. What is the First and Last name on the card and the last 4 digits of the card number? Also, is it a Visa, Mastercard, AMEX, or Discover?

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Account: Update Card on File

You are able to update the billing information from your Homestead account. To update the card: Log in to the Homestead account, put your mouse over Account in the top right, and choose Billing & Payments.  Click the Edit button under Payment Method Fill out the Name On Card, Card Number,

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Brand User

Ok, we were able to get more information on the specific reason for the error. In this case, the card is being declined when trying to update it on your account. You can call and see if an advisor is able to update the card for you, otherwise, I woul

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Account: Update Card on File

You are able to update the billing information from your Homestead account. To update the card: Log in to the Homestead account, put your mouse over Account in the top right, and choose Billing & Payments.  Click the Edit button under Payment Method Fill out the Name On Card, Card Number,

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Brand User

Hello, I will look into this issue. We have seen a small number of accounts report this error.

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Account: Update Card on File

You are able to update the billing information from your Homestead account. To update the card: Log in to the Homestead account, put your mouse over Account in the top right, and choose Billing & Payments.  Click the Edit button under Payment Method Fill out the Name On Card, Card Number,

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Brand User

I understand and I will get this concern escalated to our engineering team to further investigate. Please allow 24 hours for the team to look into this and you will be informed of any updates.

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Homestead's Search Engine Optimization

A couple weeks ago we introduced you to our Full Service package. A designed website coupled with Search Engine Optimization. It's a great service, but what if you already created a spectacular site on your own? No problem. Read on...The Importance of Search Engine OptimizationSEO, Search Engine Opt

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Brand User

Hello,The set up may have changed, try using the server settings in this article. https://community.homestead.com/homestead/topics/email-client-settings

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IMAP Email Setup: Mailbird

If you aren't sure of the difference between POP and IMAP and why you would use one or the other, please click here. After installing Mailbird, you will be asked to start the setup. Enter the information requested, then hit continue. Click Edit server settings. You will need to edit the incoming an

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Brand User

Hello,I can take a look, what website are you editing?

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Sitebuilder Plus: Align Elements

You can easily align elements on the page doing the following. Hold down the Shift key and then click/select the elements you wish to align. This will display a blue, or yellow box around the elements so that you can see everything that is selected.  After you've selected the desired elements

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Brand User

This will be done from the published website.

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WebsiteBuilder: OG Image

If you want to specify what image is used when someone shares/posts/likes your website on Facebook you can add this snippet of code to the tag: <meta property="og:image" content="http://www.domain.com/image.jpg"/> We need to replace the image url with the image you wish to use. Make sure you h

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Brand User

Add the image to an image galley and publish, then open the image on the live site and right click selecting copy image address.

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WebsiteBuilder: OG Image

If you want to specify what image is used when someone shares/posts/likes your website on Facebook you can add this snippet of code to the tag: <meta property="og:image" content="http://www.domain.com/image.jpg"/> We need to replace the image url with the image you wish to use. Make sure you h

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Brand User

Hello,Unfortunately, Homestead cannot troubleshoot the actual code. If it does not translate in the builder it may be incompatible but I would not have any additional explanation as to why, apologies.  

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WebsiteBuilder: OG Image

If you want to specify what image is used when someone shares/posts/likes your website on Facebook you can add this snippet of code to the tag: <meta property="og:image" content="http://www.domain.com/image.jpg"/> We need to replace the image url with the image you wish to use. Make sure you h

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Brand User

Hello Wendy,Do you need assistance adding the OG image tag? What step are you having trouble with?

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WebsiteBuilder: OG Image

If you want to specify what image is used when someone shares/posts/likes your website on Facebook you can add this snippet of code to the tag: <meta property="og:image" content="http://www.domain.com/image.jpg"/> We need to replace the image url with the image you wish to use. Make sure you h

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Brand User

Hello,The tag is set up correctly and I do see the image appearing when I go to share the link on Facebook. Here is what I see.

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WebsiteBuilder: OG Image

If you want to specify what image is used when someone shares/posts/likes your website on Facebook you can add this snippet of code to the tag: <meta property="og:image" content="http://www.domain.com/image.jpg"/> We need to replace the image url with the image you wish to use. Make sure you h

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Brand User

Haha I'm glad. I did go into the builder and turn that off for you in the section. Now your second page is just a blank page that you can start building on.

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WebsiteBuilder: Add a New Page

To add a new page within WebsiteBuilder, click on the left side on Pages. Within the indicated circle, there are 2 ways to create a new page. The first option, with a plus sign, adds a fresh page. You may select from the template options to create the new page. The second option "x2" duplicates any

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Brand User

Hello, What site are you referring to? We have not had any other reports of issues with the password protect feature in WebsiteBuilder.

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WebsiteBuilder: Password Protected Pages

In WebsiteBuilder, you can password protect individual pages on your site. To do this: Open the desired site in WebsiteBuilder and select the Pages on the left. Then, to the right of the desired page click the 3 horizontal lines and then select Settings.Check the password box and enter your password

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Brand User

Hello,Unfortunately, there is not a way to set up an identifier as described. I have sent some feedback and a feature request to possibly implement in the future. What I can recommend is using a different email address for each form to help better or

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WebsiteBuilder: Getting Started Part 1

This article will outline all the available options from the toolbar in WebsiteBuilder. This will help you get familiar with the functionality of the new builder to help you get a jump start on building your site. The first option is ELEMENTS, this is where you would look if you need to add anything

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Brand User

Hello Lisa,Thanks for sharing. Homestead does provide support videos and information about our blog feature on our Youtube channel. Here is a link to a video to get you in the right direction. https://www.youtube.com/watch?v=rz9q1Z1g5aI

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WebsiteBuilder: Add a Blog

Blogging is one of those many ways you can reach out to your people and be where they are. If you're not familiar with a blog, simply put, its similar to an online journal or diary. It's a place both to convey your ideas and gather new ones at the same time. With a blog, you can share products, meth

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