homestead_faq's profileBrand User

669 Messages

 • 

44.4K Points

Thu, Jan 10, 2019 9:07 PM

Account: Update Card on File

Account: Update Card on File

You are able to update the billing information from your Homestead account. 

To update the card:

  1. Log in to the Homestead account, put your mouse over Account in the top right, and choose Billing & Payments



  2. Click the Edit button under Payment Method



  3. Fill out the Name On Card, Card Number, Exp. Month, Exp. Year, and Billing Address. Then, click Save



  4. You will see a message that says "Congratulations! Your Billing Information has been updated successfully."

Responses

27 Messages

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1.3K Points

3 y ago

I tried this 5 times and each time the message:- (404 - File or directory not found.The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable).
Came back - You will not be paid unless you have this sorted!!
Brand User

1.8K Messages

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62.2K Points

Hello,

Your account is active and has no past due balance, but if you need to update your card for future payments and you are getting an error when attempting to update on your end, please give us a call so we can assist you. 1-800-710-1998

27 Messages

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1.3K Points

Important Requires Action
Yes - Look at my card details it expires this month and nthe February payment will fail - We had this problem last time - if you own website does not work it does not inspire confidence!
I am located in Spain Europe why should I have to contact you because you do not maintain your own website system - one of the most important parts is to receive payment, why make it difficult?
You can contact me 0034 636 698 501
info@watermaid-europe.com
Brand User

1.8K Messages

 • 

62.2K Points

Hello,

We do not provide outbound support. If you are unable to call us, I would recommend trying a different browser, deleting all information from the billing, and re-typing the information. We have not seen anyone else getting a 404 error on the billing page, and I cannot replicate this issue, so I would imagine that trying a new browser might help.

27 Messages

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1.3K Points

I have now changed from Google to Internet Explorer and still get the same message:-
(404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable)
The fact that you cannot replicate it is of no consequence - I need to change the card details so you can be paid -
Tell me a simple way I can pay for your services rather than the frustration of talking with my bank who tell me it is not their problem!
 End my frustration PLEASE

1.4K Messages

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262.9K Points

I do apologize. We are trying to get your account fixed. At this time, I am not sure why a small number of accounts have this issue, but the engineers are aware and working to resolve the issue.

3 Messages

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162 Points

3 y ago

LUCIEN


Hello,


I receive Always the message " 404 - File or directory not found. The ressource......is temporarily unavailable"


How can I solve this problel
Brand User

1.8K Messages

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62.2K Points

Hello,

I will look into this issue. We have seen a small number of accounts report this error.

2 Messages

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130 Points

I am dealing with this issue as well ... tried earlier this week from 2 different computers.  
Today received same 404 error message.  I have both followed the link in email notification and logged onto Homestead directly. I have re-entered all new card info ... still not able to update my credit card into.

I see this has been going on for at least 4 weeks...any resolution?

Taunya Lesley
taunya.lesley@me.com
www.biz-centers.com
Brand User

1.8K Messages

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62.2K Points

Hello,

I can definitely look into this. What is the First and Last name on the card and the last 4 digits of the card number? Also, is it a Visa, Mastercard, AMEX, or Discover?

3 Messages

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130 Points

I am dealing with this issue as well
Brand User

1.8K Messages

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62.2K Points

Ok, I can look into this. When you updated the billing information, did you delete all content and re-type it or did you just change the expiration date? If you just changed the expiration date, please try updating all information. Also, is it a Visa, Mastercard, AMEX, or Discover?

2 Messages

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132 Points

2 y ago

This reply was created from a merged topic originally titled how do I change autopay info.

I am changing credit cards and need to update info for autopay

1 Message

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60 Points

8 m ago

I have the credit card in my hand, but when trying to update my credit card info and receive the following error.  

"The credit card details you entered is incorrect. Please check your card details."

(edited)

Brand User

7.6K Messages

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106.7K Points

Hello,

Apologies, please call support at 1-800-710-1998 and we can attempt to enter the card information on our end. 

16 Messages

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244 Points

1 m ago

Done. please confirm

Brand User

1.8K Messages

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62.2K Points

Perfect, I see that payment was successful and your account is active. 

1 Message

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60 Points

1 m ago

Hello,

I just realized that I got a new card before my most recent payment occurred.  I updated the card information for future billings but I still have an outstanding balance showing however there is no link to click to satisfy it.  Will I just be billed both next month?

Brand User

1.8K Messages

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62.2K Points

The account will attempt to bill tonight.