WebsiteBuilder: Password Protected Pages

Hello,

What site are you referring to? We have not had any other reports of issues with the password protect feature in WebsiteBuilder.

Hello,

I see all other pages are working but cannot attempt the protected pages since I do not have the password, have you tried resetting the password?

It is working now; I am just trying to understand why this happens for all users.

For example, this situation occurred yesterday, and was what prompted me to post this help request.

Person A attempts 6 times with the wrong password, and receives the error message "You have made too many attempts. Please try again later."

Person B attempts 1 time with the correct password, and receives the same error message, despite putting in the correct password and trying only once.

Person C does the same thing as Person B, and receives the same error message.

What I am wondering is, why did Person A's attempts lock the page for everyone?

Thank you!

After looking into this and running some tests it does seem to lock the entire website from being able to be accessed by anyone even if they are on a different device and entering the correct password. It is a temporary lock for about 10 minutes and after it opens up again to all visitors. 

I have sent some feedback about this and we are hoping to implement a feature that only blocks that user for the set amount of time. I will keep you updated on any information I receive regarding this matter. 

Hello,

This is occurring because the site is utilizing a master template. Under background links and footer you need to select set for this page only, then you will see the option to add a password for the page.