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Hello,We can re add the domain to the account and update the pointing if need be.

WebsiteBuilder: Auto-SSL for Pointed Domains

If your domain is pointed to Homestead (not registered through Homestead), then you will need to activate the SSL we provide. To do this:Click on the Domains tabIf it is pointed correctly, you will see "Activate SSL" to the left of your domain options.Click that link. This will bring you to a p

Article

Brand User

Hello,I see the name servers are pointing to go daddy. You can verify the email records are present in their dns settings or point the name serves to Homestead. Here are the DNS settings for Homestead email:            &

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Account: Edit/View DNS Records

1) Log in to your Homestead account and click on domains on the left side of the account screen.2) Under the desired domain click on the link Advanced DNS settings. This will bring up the current DNS records for your domain and allow you to edit them if desired.

Article

Brand User

You are welcome.

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Account: Edit/View DNS Records

1) Log in to your Homestead account and click on domains on the left side of the account screen.2) Under the desired domain click on the link Advanced DNS settings. This will bring up the current DNS records for your domain and allow you to edit them if desired.

Article

Brand User

Hello, Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.

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Unable to send emails to Gmail accounts.

I tried sending emails to two Gmail accounts on 9/4/2023, which were returned as undeliverable. I tried several days later with the same result. I had one of the Gmail users send me a test email, which I received. Then 9/11/2023, I tried sending an email to another Gmail user, which was also as unde

Problem

Brand User

Hello, Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.

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Email Not Working

My email is not working for one of my domains. I send out emails and people say they are not receiving them.  How can I rectify this?  Thank you. 

Question

Brand User

Hi, Here's how you find the file manger: Click on the Websites Manager in the left navigation menu. Then, click Edit Site. Click your domain name or sitename at the top. Then, choose View File Manager from the drop-down menu.

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Sitebuilder Plus: View File Manager

Here's how you find the file manger: Click on the Websites Manager in the left navigation menu. Then, click Edit Site. Click your domain name or sitename at the top. Then, choose View File Manager from the drop-down menu.

Article

Brand User

Hello Brian, The site on your account is built in sitebuilder plus, to add a SSL to your site you can follow these steps https://community.homestead.com/homestead/topics/can-i-secure-my-homestead-website-with-https.

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Why Do I Need SSL on My Website?

​Note: This topic is for Homestead WebsiteBuilder sites only. If you have a Homestead Sitebuilder Plus site, please reference our topic on ​​securing your Sitebuilder Plus site​​.​​What is SSL?​​Secure Socket Layer(SSL) is a standard protocol for the encryption of data between a web server(your site

Article

Brand User

Unfortunately, this probably means that it isn't compatible with the editor.

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WebsiteBuilder: Adding HTML

Every aspect of your website is comprised of HTML code. For most content you will have on your website, we've done the hard work for you. The code is written for all of the most common elements that you could want to place on your website like text boxes, buttons, social media elements, and much mor

Article

Brand User

Unfortunately, we cannot troubleshoot if the code doesn't work.

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WebsiteBuilder: Adding HTML

Every aspect of your website is comprised of HTML code. For most content you will have on your website, we've done the hard work for you. The code is written for all of the most common elements that you could want to place on your website like text boxes, buttons, social media elements, and much mor

Article

Brand User

Hello, I do believe GA4 requires a code that begins with a G, which you'll be able to input into the editor now. You shouldn't need to place code. 

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WebsiteBuilder: Google Analytics

Google Analytics is a web analytic program offered by Google. It allows you to see where visitors come from, what they do when they reach your site, and how long they are there for. It also allows you to track information like what browser or device type is most often used to view your pages.With th

Article

Site Spotlight - huntingtonmassage.com

http://www.huntingtonmassage.com/Canyou provide a description of your business?I am a Licensed Massage Therapist whose practice focuses on improving the well being and overall health of my clients through proven massage techniques to relieve pain and stress throughout the body.How did you get starte

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Brand User
Brand User

Hello, Please call 1-800-710-1998 for assistance. 

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help me create an account

Can you help me create an account on your site?

Question

Brand User

Hello, What is the message or issue when you try to log in?

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Homestead.com not working - Unable to log in

Ya know. Problems. A day that ends in Y.

Problem

Brand User
Brand User

Hello, I believe the system cannot process the spaces in your name. Can you try entering partial names, so that only one is in each field and there are no spaces?

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WHOIS contact information

I have reviewed the contact information provided in a recent email message. Everything that I control is correct except my office telephone. It is listed as +1.1910455992. It should be +1.9104559921. I attempted to correct that entry and did not change anything else. My First name is listed as N La

Question

Brand User

Hello, No, unfortunately, deleted websites cannot be recovered. 

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can you recover a deleted website?

I have a few websites in my account and apx 60 days ago I deleted one website as they no longer needed it.  Now they want it back.   Is there any way for me to recover? 

Question

Brand User

Hello, The first step in troubleshooting would be to check your DNS. Since your nameservers are pointing to Cloudflare, I cannot fix it for you. Please log into that account and make sure your email DNS matches what's in that article exactly:‎DNS

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Email does not make it to my recipient

I have always had problems with my clients not receiving my emails. Finally one of my clients sent me a report of why my email ended up in their quarantine folder. The report showed IP address, Location, recipient, inbound, message ID, Etc. But it also has stuff I don't understand: DMARC: 

Problem

Brand User

Hello, You have that URL put in as page HTML for some of your pages. You'll need to go under Pages > Manage Pages > and delete that content from the Page HTML section. 

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url shown above page

Why is my url showing in text form above my website page? NOT on every page.  The home page, Kittens page, now Showing page, supply page, Contact, contract,  This is tooooo weird how it doesn't show on all pages. 

Question

Brand User

Hello, Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.

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Round Cube email

1. Round Cube has updated their Version; I still see webmail not updated. 2. My email is not sending or receiving messages

Problem