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New Domain Registration Request ( problem with ). Black and White

Good morning... There is a new domain I am after registering but, despite the fact I can see it available using two other search means, your system shows it as not available. Might you mark this message as private from your end so I might pass the details. I have marked the header question wit

Problem

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Site freezes up Won't Save/Publish

For a couple of months now we have constantly had issues loading, saving, and publishing our site. At times, it will open fine, at first, but then slowly lock up until we cannot get it to do anything.  We originally thought it was an issue with our internet, so I did not report it.  But n

Problem

 • Troubleshooting

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slow site/ not responding

I am getting pop up widow saying the page in not responding then ask me to either wait or exit. This started yesterday and I can't get anything done. Something that shuo9ld have taken 30-45 minutes as taken over 5 hours and I am still not finished

Problem

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Downgrade to Starter Package from $22/mo Package

I am no longer interested in having the $25.99/mo package and wish to downgrade back to the $11.99 package I had previously. How do I do that? Thank you. Lew

Question

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unable to upload image error 0x40

Hello, I'm unable to upload any images to my website, I get an error message saying: "oops! your upload failed due to network or server issue." The message includes a 1800 phone number to call for help, but I'm unable to call this number as I'm based outside the US and the call will not connect.

Problem

 • Troubleshooting

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Facebook Like Button Will Not Delete

Hello :) I am having issues deleting a Facebook "like" button from my page.   It appears on both my mobile and desktop version and when I try to click on it to delete it, it simply goes from "like" to "unlike"    It is functioning despite being in builder mode.   How ca

Problem

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Domain retrieval request Please

Good morning. Please might you recover a domain I should have kept in my system and return it. Domain Richard F Wilson .com Thank you in advance... RIchard...

Question

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custmers can't get on to our web site

When customers try to get on our website it takes forever and they finally get a "timed out" message. One person who tried to get to our site using google chrome said they got a message saying that our site was not secure (WHAT)! How can this all be corrected. If I put our business name in to a sea

Problem

 • Troubleshooting

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saying my credit card is not valid

My credit card has not changed and you are saying it needs to be updated. I try to reinput it and it still says it is invalid

Question

 • Account & Billing

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Update Credit Card

I just received my updated credit card expiration date and tried to update the information in the homestead website. It keeps saying that the information I entered is incorrect.  I know that I am past due and would like to bring my account current, but I need the credit card info to update fir

Question

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registering my website with Google

The google instruction set states I need to verify my ownership of the website Verify a website property Either add a new property or choose an unverified property from your property selector. Choose one of the verification methods listed below and follow the instr

Question

 • Search Engine Optimization

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How do I delete a simple store?

I want to delete a simple store from my one website and add it to another. I can’t find out how to do it.

Question

 • Troubleshooting

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webpage

I want to change the name of my website and decrease number of pages used. Does this change what I am billed?

Question

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Hide ecommerce category for now

I'm working on a category for a shop update. Entering over 100 pieces. I would rather the category does not show for now. When I toggle the category ($50 & Under) to " not visible" I get a message "this display field is required". I appreciate the help earlier to create a Page with this cate

Question

 • Websitebuilder

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Incorrectly listing "out of stock" when item is in someone's cart

I've asked this before. Wondering if the software engineers are updating the e-commerce shop so that an item is NOT listed as out of stock until the person pays for it. This is what Shopify, Big Cartel, and other online shopping sites do. I've had clients put something in their cart but not pay for

Question

 • Websitebuilder

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Private Password Protected Portal

We would like to add a Password Protected area to our website where only registered users have access. Does this feature exist and if so where can I find more info?Thank you

Question

 • HTML snippets

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You say you fixed updating credit card info and you have not

I cannot update my credit information for you to get paid

Question

 • Account & Billing

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Accepted Solution

Mobile ecommerce hard to find shipping vs pick up

Granted my phone is older but when I look at my cart on mobile it is hard to find the option to choose pickup instead of shipping. It cane found easily on desktop. On mobile one can not just scroll for the option. It is a very small area at the top that needs to be touched in order to find the optio

Question

 • Websitebuilder

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Domain DNS Change

I click on Domains in my account to update the DNS. When I hover over the list I see this link https://www.homestead.com/~site/jws/mydomains.action in the footer. However, the page redirects to this link https://www.homestead.com/~site/jws/accountBilling.action. Has there been a change?

Problem

 • Troubleshooting

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upgrade not working

i just joined homestead and i am trying to upgrade my account to business version $22 per month and when i go to submit it says $62 per month so then i STIO

Problem

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