18 Messages
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296 Points
Website changes not publishing
Hello, I posted a comment in the thread on another related post yesterday (https://community.homestead.com/conversations/sitebuilder-plus/why-is-website-not-updating-when-published/663532ba686aef4f279b288c), but figured it would be a good idea to start a separate post. Briefly, I’m having a very similar issue as described by that other post. I've tried to update a page repeatedly over the last several days. The changes show correctly in the site preview, the changes are saved, and I see no errors when clicking to publish the site. However, the changes don’t appear when the site is viewed. When I go to the site save history the little globe icon is gray, not blue - meaning that version is not published!
I've tried multiple devices and browsers, and clearing browser caches to no avail. Oddly, the site will occasionally display with an earlier save version - but not ever the latest version. I’ve checked all of the account-based items listed in the other post (i.e., limits on number of pages, disk space, etc.), but I am nowhere near any limits. Any suggestions? This is causing me some heartburn.
Accepted Solution
steve7810
18 Messages
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296 Points
17 days ago
Just wanted to close the loop on this thread. I want to give a shout out to Summer from Homestead support, who has worked with me over the last couple of days to fix the publishing issues with my site. She was extremely patient, helpful, and determined to get a good result for the customer (me). I was able to learn some things along the way as a bonus. Excellent support and outstanding customer service!
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russell5607
1.4K Messages
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14.1K Points
25 days ago
Call support for HELP.
Hours of Operation for Live Support: Mon-Fri: 6:00am - 5:00pm MST (No DST)
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
FREE SEO Consultation: 1-888-412-9962
Sat-Sun: Closed
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elyzabethv
10.7K Messages
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143K Points
25 days ago
Hello,
I can see that you called in. Did you get this issue resolved?
3
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beverly_charriere_mason
2 Messages
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182 Points
22 days ago
I'm having the same issues. I keep hitting publish but the changes only show in preview, not live! I didn't even realize until today that my old prices were showing still when I changed them long ago.
3
steve7810
18 Messages
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296 Points
21 days ago
So just an update for anyone who may be following this. I did call Support again yesterday, and they had an engineer "clear the cache on the back end" (whatever that may mean), and suggested I wait an hour or two and retry editing/publishing. I did, and no change in behavior/symptoms. I waited an additional 24 hrs (knowing that sometimes these things take time to propagate), but still no changes as of today.
As you can see in the screen shot below, my most recent saved changes versions are showing in the editor as "Published - No" (despite my having clicked to publish them, and receiving a "Your site has been published" popup message, with no other errors or alerts).
Given that it's a holiday weekend here in the USA, I suppose there's nothing more I can do with this until Tuesday. The fact that others have reported similar behavior (hi, Beverly!) make me suspect that this may not be site-specific, but perhaps related to some kind of Website Builder or back-end issue. It's quite frustrating, since this hasn't been an issue until recently.
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