C

1 Message

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70 Points

Tuesday, May 21st, 2024 5:41 PM

unable to access email after password reset

I changed my password on my email to a strong one. Ever since then I am unable to access my roundcube email. When I try to access my mail on my apple products the error message comes up "unable to verify password or user ID". this has been my main email and I have not had any new mail for a few days.

Brand User

10.7K Messages

 • 

143K Points

26 days ago

Hello, 

Is it possible that you're typing in the new password incorrectly, or there was a typo when it was reset? I would recommend resetting it again.