4 Messages
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200 Points
Updated to Website Builder but website unavailable.
I have followed every post multiple times about renaming the website, updating the site association and publishing the site again. I have tried everything in every which order but I am still unable to get the new website live. I have given it 24 hours, 48 hours etc. My previous website will work when I reassign the site to the domain. Any suggestions? Ceramifix.com
Accepted Solution
russell5607
1.4K Messages
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14.2K Points
1 month ago
Review this video: https://youtu.be/tl9mEFG9Rao
Call support for HELP.
Hours of Operation for Live Support: Mon-Fri: 6:00am - 5:00pm MST (No DST)
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
FREE SEO Consultation: 1-888-412-9962
Sat-Sun: Closed
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Accepted Solution
lynn1286
395 Messages
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10.6K Points
1 month ago
There have been MULTIPLE issues getting any new sites to "connect." There are many long threads about this issue that has been going on since last fall. SOME people have had some success getting it resolved by some "work around" through what they call "customer support" but not everyone has had such success. Definitely call them when they are open to see if you are one of the lucky ones. I was not and had to rebuild my site elsewhere after 6 weeks of waiting for them to fix the issue.
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rebecca2402
4 Messages
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200 Points
1 month ago
Update: I called and my site was fixed within a few minutes. It needed an update in IP address. Thanks to those who responded!!
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