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4 Messages

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200 Points

Sunday, May 19th, 2024 5:57 PM

Updated to Website Builder but website unavailable.

I have followed every post multiple times about renaming the website, updating the site association and publishing the site again. I have tried everything in every which order but I am still unable to get the new website live. I have given it 24 hours, 48 hours etc.  My previous website will work when I reassign the site to the domain. Any suggestions? Ceramifix.com

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Accepted Solution

1.5K Messages

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15.2K Points

2 months ago

Review this video: https://youtu.be/tl9mEFG9Rao

Call support for HELP.
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4 Messages

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200 Points

Thank you. I will call tomorrow. 

Accepted Solution

408 Messages

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10.7K Points

2 months ago

There have been MULTIPLE issues getting any new sites to "connect."  There are many long threads about this issue that has been going on since last fall.  SOME people have had some success getting it resolved by some "work around" through what they call "customer support" but not everyone has had such success.  Definitely call them when they are open to see if you are one of the lucky ones.  I was not and had to rebuild my site elsewhere after 6 weeks of waiting for them to fix the issue.  

4 Messages

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200 Points

Thank you. Hopefully I can get somewhere with support.

4 Messages

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200 Points

2 months ago

Update: I called and my site was fixed within a few minutes. It needed an update in IP address.  Thanks to those who responded!!