jeremy1048's profile

3 Messages

 • 

212 Points

Monday, May 20th, 2024 2:57 AM

I can't edit billing

Is there something going on with updating the billing? My bill was due today and I need to use a different card.

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Accepted Solution

Brand User

10.9K Messages

 • 

143.9K Points

2 months ago

Hello, 

Unfortunately, we did experience an issue over the weekend with our website/accounts. The problem was identified and resolved on Sunday night. Please let me know if you continue to experience issues. 

1.5K Messages

 • 

15.2K Points

2 months ago

REVIEW:

ACCT BILLING:
https://community.homestead.com/conversations/account-billing/account-view-billing/5f2a9b3458180958845e27fe

UPDATE CR CARD INFORMATION:
https://community.homestead.com/conversations/account-billing/account-update-card-on-file/5f2a9b1458180958845a2121

BILLING MAINTENANCE:
https://community.homestead.com/homestead/topics/update-card-on-file

BILLING AND PAYMENTS NOT ALLOWING NEW CREDIT CARD DETAIL:
If you've tried to update your credit card online, but it won't
authorize, you should check with your bank for the following possibilities.
1. Bank does not allow $1 or $0 transactions
2. The bank does not allow online payments
3. Bank does not allow payments for online services
4. The bank has a charge for Homestead Technologies listed as “possibly fraudulent”
5. The bank does not allow charges in US Currency
6. Zip code connected to the card is incorrect. Use the credit card billing address zip code.
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Mon-Fri: 6:00 am - 5:00 pm MST(No DST)
Sat-Sun: Closed