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Files and images
How can I copy the files and images on my website without doing each one at a time?
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Account & Billing
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Site not showing up
I have updated, saved a customer's website and when trying to access it a message comes up saying it uses an unsupported protocol. Can you help, please.
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Community Announcements
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site not working
When I try to load my website this is the reply I get? This site can’t be reached www.tkdkicks.net took too long to respond. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_TIMED_OUT
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Troubleshooting
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I can't add CNAME records to my domain DNS settings.
My CNAME records start with s1._domainkey, mail._domainkey (TXT) to set up Email Authentication (SMTP). We get this warning message "Please enter a valid host name, which can either be an alpha-numeric string (like "abc123"), or * for your CNAME Records." What is the solution?
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Domain Support
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Reply emails are being returned...rejected
When I reply to an email, it is being returned not delivered. Help.... New emails seem to work and are being delivered. Just the "reply" emails are being rejected. Any ideas?
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Email Support
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Is there a way to suspend my website temporarily?
Until I can figure out how to add Captcha is there a way to suspend the website temporarily? I have an issue with the site being used to test credit cards and until I can add Captcha or similar I want to make it unavailable. Thank you.
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Account & Billing
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Secure Site
Can anyone help me secure my site please? I've tried the HomesteadWebsiteBuilder SSL but I get: Domain cant be verified as it doesn't exist on builder
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Community Announcements
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What our customers are seeing. Please advise
Good thing our customer informed us of this issue.
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Email Support
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Unable to upload images in website manager
I have been unable to upload any new images to my website today. When I try to upload an image, it looks like it's loading, but an error message appears at the bottom of the screen, and it never loads. The images are all the proper style and size. I've even tried to upload images that have uploaded
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Websitebuilder
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Our site and email went down, apparently on 4/10/2026.
Our site and email went down, apparently on 4/10/2026. What is needed to restore both, especially the email?
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Account & Billing
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How can I remove images from my image list?
Over the years I have accumulated a number of images which are no longer being used on my site. I would like to remove them. Is there some way that I can display my image list, click on the image identifier to display the image associated with that identifier, and then delete the image?
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Websitebuilder
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Settings configured so that my site is seen
I was wondering if there are settings that can be configured to help my site rank higher in Google listings. I keep getting emails saying that some of my settings are off, but I can't figure out what those would be.
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Sitebuilder Plus
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Restoring from Archive
For years, I have been dutifully creating, downloading, and saving an archive copy of my website files. I can see that all the elements and .xpf page files are there in the archive, but I've never needed to use any of them for recovery. I just felt safe in the knowledge that I could if I had some mi
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Sitebuilder Plus
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Text on mobile site
Any text that I have centered on the desktop view is shown as flush left on the mobile view. It is clearly formatted as centered on the desktop site. I have seen this question posted a few times, and none of them have any answers. Is there a fix for this? Thanks.
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Websitebuilder
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Who do I pay to get my website online?
I have a domain name and a website but it is not available online. Who do I need to pay to fix this?
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Troubleshooting
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What is the best way to take down my website? Make it inactive
I want to make my website inactive. We are currently having a discussion among nine shop owners. I am at the center of the discussion. I may or may not be the webmaster, but either way, we are not going to continue to pay for the website. I would like to inactivate the website, then eventually delet
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Websitebuilder
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getting email address into Outlook
I want to get my email address, munsonterry176@chiefapprentice.com into Outlook. Following is the message they sent me: {"SessionId":"c0516105-e752-ee4b-b195-a12a9e6b93be","Timestamp":1776341582858,"Error":"INVALIDCREDENTIALS INTERACTIONREQUIRED"}. What do I need to do?
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Email Support
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No website or email
My company website and email are down. this is not acceptable.
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Domain Support