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Okay, in this case I will close out the entire account. You will receive an email confirmation.
Account: Delete a Domain Name
You can remove a domain from your account. Before you delete your domain, there are a few things you should know: Any email messages or email addresses associated with your deleted domain will be lost. Therefore, we recommend that you delete your domain only if you can easily spread the word that yo
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Hello, Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.
Email Not Working
My email is not working for one of my domains. I send out emails and people say they are not receiving them. How can I rectify this? Thank you.
Question
Hi, If you've recently published and are seeing things like old text and images on your website, you may need to clear your Internet browser's history. Your browser keeps a cache or temporary memory of sites you've visited to speed up loading times.
How do I clear my browser's cache?
I keep seeing older files on my website after I publish. When talking to someone they told me I need to clear the cache and temporary internet files within my browser. How do I clear my browser's cache?
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Hi, Here are some instructions to unpublish a page. Click Websites Manager in the left navigation menu. Then, click Edit Site. Click your domain name or sitename at the top and choose View File Manager. Select the page that you wish to unpublish
Sitebuilder Plus: Unpublish a Page
Here are some instructions to unpublish a page. Click Websites Manager in the left navigation menu. Then, click Edit Site. Click your domain name or site name at the top and choose View File Manager. Select the page that you wish to unpublish and click Unpublish in the toolbar.
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There is not a way to collapse the left menu, apologies. If would like to provide what page it is on and what the image is, I wouldn't mind assisting in deleting it.
WebsiteBuilder: Add an Image
Click on Elements > Images > Image This will bring up a page that gives you options for selecting an image. You can either: -Add Image from upload -Add image via link -Select from images you've already added -Use stock images Select the desired image and click Place. The image will be placed on the
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Website Builder is our newest builder that any new websites will be built on. I can see that you haven't created a new site since we launched the new builder about 2 years ago.
Why Do I Need SSL on My Website?
Note: This topic is for Homestead WebsiteBuilder sites only. If you have a Homestead Sitebuilder Plus site, please reference our topic on securing your Sitebuilder Plus site. What is SSL? Secure Socket Layer(SSL) is a standard protocol for the encryption of data between a web server(your si
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Hello Brian, The site on your account is built in sitebuilder plus, to add a SSL to your site you can follow these steps https://community.homestead.com/homestead/topics/can-i-secure-my-homestead-website-with-https.
Why Do I Need SSL on My Website?
Note: This topic is for Homestead WebsiteBuilder sites only. If you have a Homestead Sitebuilder Plus site, please reference our topic on securing your Sitebuilder Plus site. What is SSL? Secure Socket Layer(SSL) is a standard protocol for the encryption of data between a web server(your si
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I provisioned the SSL for this domain. It will begin to show secured shortly.
Why Should I Change to Homestead WebsiteBuilder?
If you weren't already aware, Homestead has a new editor, Homestead WebsiteBuilder! The newest editor has some great features that our customers have been requesting for some time. We strongly encourage all customers still using Sitebuilder desktop or Sitebuilder Plus(online) to create a new site fr
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5 Simple Strategies to Improve Your Email Open Rates
Email marketing works because it allows you to reach customers (and potential customers) in the place they go every day — the inbox. But once you get to the inbox, how do you make sure your emails actually get opened? This is a question we hear a lot. Even if your business already has a strong open
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Email Support
Domain names give your website a recognizable identity on the Internet. Pick one that includes your core keywords in it, such as your business name, type of business, or location. Shorter domains are better than long ones. The domain is part of what
Account: Register a Domain
Not all packages include a free domain. If it isn't included in your package, the cost per domain is $2.20/month + $5.00 one-time setup fee. If you already have a domain listed on your account, click the right arrow to expand Get a New Domain. If you don't have a domain, make sure you're using the s
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Hello Debbie,I can help downgrade it and remove it from billing. What domain do you no longer want?
Account: Add On Services
If you need additional services added to your account such as email accounts, email storage upgrades, eCommerce information, disk-space, package changes or more information on services we offer, look under the Add-on Services tab. The first subcategory is Get More Customers, which provides informati
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No problem, the domain has been removed and the account billing is adjusted.
Account: Add On Services
If you need additional services added to your account such as email accounts, email storage upgrades, eCommerce information, disk-space, package changes or more information on services we offer, look under the Add-on Services tab. The first subcategory is Get More Customers, which provides informati
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Log into your account and click on to Websites Manager and on the right side near the top you will see "Add a Website". You will name the "new" website something similar to your current domain name, but it will have the end saying ".homesteadcloud.
Can I Secure My Homestead Website With HTTPS?
For SITEBUILDER PLUS ONLY. Do not use if you have Website Builder. If you have a Simplestore using Sitebuilder Plus, DO NOT PROCEED WITH THIS PROCEDURE. For more information please read this topic: https://community.homestead.com/homestead/topics/cloudflare-common-cloudflare-issues Important: When w
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The Website Builder is available now, I would recommend starting to build the site as soon as you are able to. The SSL will automatically apply and we will definitely notify everyone of this change. It is expected to happen very soon.
Can I Secure My Homestead Website With HTTPS?
For SITEBUILDER PLUS ONLY. Do not use if you have Website Builder. If you have a Simplestore using Sitebuilder Plus, DO NOT PROCEED WITH THIS PROCEDURE. For more information please read this topic: https://community.homestead.com/homestead/topics/cloudflare-common-cloudflare-issues Important: When w
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Sitebuilder Plus: File Extensions
When uploading a file to Sitebuilder Plus it may be rejected for one of these two main reasons, the file does not fit the accepted file extensions or it has an invalid file name. Invalid file names include file names that consist of any special characters (!, @, #, $, %, ^, &, *, ., -, _) and/or spa
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Sitebuilder Plus
I am very sorry for the inconvenience, we are working to get this issue resolved as soon as possible. We are providing updates here.
Account: Error While Updating Card
If you've tried to update your credit card online, but it won't authorize, you should check with your bank for the following possibilities. Bank does not allow $1 or $0 transactions Bank does not allow online payments Bank does not allow payments for online services Bank has charge for Homestead Tec
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Hello,I do apologize, it is showing now.
Account: View Billing
To get more information on any current or previous billing information. 1. Click on account from the top right. 2. Select Billing & Payments from the drop down. From the next screen you will see all the billing information. This window shows The current credit/debit card on file for payments. Any cr
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Hey DanniYour favicon is working on my end. What do you see?
Sitebuilder Plus: Favicon
It is possible to have a custom icon appear in your visitor's bookmarks. You need to create an .ico file, insert HTML code to reference the .ico file, and add code so visitors can bookmark the site (add to their Favorites). Note: The .ico file will appear alongside the URL only after a visitor has b
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Hello, Which site are you trying to set a Favicon up on?
Sitebuilder Plus: Favicon
It is possible to have a custom icon appear in your visitor's bookmarks. You need to create an .ico file, insert HTML code to reference the .ico file, and add code so visitors can bookmark the site (add to their Favorites). Note: The .ico file will appear alongside the URL only after a visitor has b
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Hello, You can't duplicate the site as a whole, but you can create a new site and recreate your current site with whatever changes you want to make, then switch your domain to the new site once you're done.
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Duplicate website for editing
Is it possible to duplicate my website for editing while the current website remains published? I need to do major work on my site to make it "mobile friendly" but I don't want to take down the current site for that long. Is it possible to duplicate the site, do all the editing and upgrades on the u
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