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Add SSL Certificate to my site

Hi, I am trying to add an SSL certificate to my domain name for my site. Domain name is hosted through Homestead. I have tried both the following FAQs: 1) https://community.homestead.com/conversations/websitebuilder/websitebuilder-ssl/5f2a9b3158180958845dab29 - when I enter my domain name in home

Problem

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Error updating Credit Card

Keep receiving emails that I need to update my CC information. I have done that several times over the past 2 weeks and receive emails that it has been successful.  Keeps telling me that I am past due on my account for billing.  Are they still having issues?

Problem

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Urgent! URL for my site states "Not Secure." How do I correct this?

When you go to www.cocolabon.com, it states "Not Secure" before the URL. I don't collect any personal information on this site such as credit card numbers, addresses, etc. How can I get rid of the "Not Secure" label so that visitors are comfortable visiting my website? Need to know easiest and quick

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HOW DO I MOVE MY DOMAIN

I AM TRYING TO MOVE MY DOMAIN CARYLRLUCAS AND NEED TO REQUEST A CODE?

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Many Recipients are Not Receiving our Emails, or Going to Spam

We've had a periodic problem with recipients not getting our emails or they go to spam, but it seems to be happening a lot more recently. I've noticed virtually all of our emails going to Yahoo addresses are ending up in their spam, even if we've emailed them in the past. Other outreach to people we

Problem

 • Email Support

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Mobile website not accessible after cloudfare changes (addressing Not Secure problem).

Hello, I am really not tech savvy thus used homestead to build a website for my limousine business. To address the "Not Secure" issue on the website I followed the instruction (login to cloudfare, etc.) and was able to address that problem. However, I cannot open my mobile website since that update

Problem

 • Domain Support

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UNABLE TO EDIT WEBPAGE

For 2 days, I have been unable to edit my webpage with SiteBuilder Plus. Homestead Websites Manager does not load completely (text, images missing).  Does not mirror latest published version of webpage.  'Preview' tab produces message: "your previewing request failed due to a network or s

Problem

 • Troubleshooting

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What a clusterf*ck Homestead has become.

Just like everything else.

Question

 • Sitebuilder Plus

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Problem getting to edit page

I had this problem a few months ago and now its back. When I try to get in to edit my site, I get the message "Copying updated files. This could take a few minutes." I have left it as long as 50 minutes and it never changes. I've logged out and back in but nothing changes. I cannot get in to edit o

Problem

 • Troubleshooting

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Error when publishing using web builder

I am receiving an error when publishing using web builder. There is no error message and the program shuts down. Is there a way to identify the error?

Question

 • Websitebuilder

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Store checkout issues

My website is JuniperCreativeDesigns.com. When a customer tries to checkout it goes to an About Blank Page and they cannot complete the process. They can browse, add coupon codes, and select shipping or pick up. The final step is unavailable. How do I fix this? Thank you in advance for your time.

Question

 • Payments Support

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CONTACT FORM ISSUE

When customers go to the Contact form and submit they encounter a webmail sign in form (the irritating blue one from Network Solutions). They can't get past it to submit the form. This is new. It was not an issue when I published this site two years ago. HELP!

Problem

 • Troubleshooting

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new pages not showing

Now when I start Homestead, it first goes to a site I have not edited for a very long time. I click on the drop down menu and the new pages I created yesterday are not showing in the drop down menu. That along with the timing out 9NO it is not a problem on my end) I can becoming very frustrated wit

Problem

 • Troubleshooting

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advertising link added to website

Without my knowledge, you have added an advertising link to my website. We pay for hosting, so should not have advertising added by you.  Also, it says "Website Designed at Homestead", which is not true.  I designed it.  Please remove this link at once.

Problem

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New Domain Registration Request ( problem with ). Black and White

Good morning... There is a new domain I am after registering but, despite the fact I can see it available using two other search means, your system shows it as not available. Might you mark this message as private from your end so I might pass the details. I have marked the header question wit

Problem

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Site freezes up Won't Save/Publish

For a couple of months now we have constantly had issues loading, saving, and publishing our site. At times, it will open fine, at first, but then slowly lock up until we cannot get it to do anything.  We originally thought it was an issue with our internet, so I did not report it.  But n

Problem

 • Troubleshooting

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slow site/ not responding

I am getting pop up widow saying the page in not responding then ask me to either wait or exit. This started yesterday and I can't get anything done. Something that shuo9ld have taken 30-45 minutes as taken over 5 hours and I am still not finished

Problem

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Downgrade to Starter Package from $22/mo Package

I am no longer interested in having the $25.99/mo package and wish to downgrade back to the $11.99 package I had previously. How do I do that? Thank you. Lew

Question

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unable to upload image error 0x40

Hello, I'm unable to upload any images to my website, I get an error message saying: "oops! your upload failed due to network or server issue." The message includes a 1800 phone number to call for help, but I'm unable to call this number as I'm based outside the US and the call will not connect.

Problem

 • Troubleshooting

5

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Facebook Like Button Will Not Delete

Hello :) I am having issues deleting a Facebook "like" button from my page.   It appears on both my mobile and desktop version and when I try to click on it to delete it, it simply goes from "like" to "unlike"    It is functioning despite being in builder mode.   How ca

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