Payment not taken and no email

@russell5607​ I have my card on file and it pay yearly. But the deadline has past and nothing has been taken. I had the same issue last year. I've been with Homestead 24 yrs so I know the routine. But thanks.

@tanith3861​ Maybe you're getting a Freebee?

If only!
I just want to pay and know I'm good for another year. Wish there was a 'pay now' button!

@russell5607​ I am unable to call as I am not in the US

@tanith3861​ You can check your account summary for payments posted.

Review:

ACCT BILLING:
https://community.homestead.com/conversations/account-billing/account-view-billing/5f2a9b3458180958845e27fe

UPDATE CR CARD INFORMATION:
https://community.homestead.com/conversations/account-billing/account-update-card-on-file/5f2a9b1458180958845a2121

BILLING MAINTENANCE:
https://community.homestead.com/homestead/topics/update-card-on-file

I am not asking how to check my account, I already know how to, that is how I know the payment is still pending (plus the fact the money has not left my bank!). My card on file is the correct one. I had this exact issue last year. No contact from Homestead at all via email, no reminder, no error or unable to take payment, nothing. Until last year payment was always taken on time with no issue. 

@tanith3861​ Did you call support?

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@russell5607​ Not that I have to explain myself to you, but I will not pay out for an expensive long distance call, especially when the issue is not my fault.

Thanks for the link.

@elyzabethv​ Hi I have been in talks with Judelyn Quilalan| (Newfold Digit​al) about this and they seem to think my bank is putting a block on my payment but they're not. I spoke to my bank yesterday and they assured me there is no block and they have no idea why you are unable to charge it. I have been going round and round in circles for weeks now. All I want to do is pay my yearly sub. The card on record is the same card I have used before and I can't "update" it as your site says that my card number is wrong when it is not. I have no other way to pay this as you do not have a Pay It Now or PayPal button.  I can't call you and you can't call me as I live abroad (we've tried and it doesn't work). Judelyn has again email this evening to say again I need to contact my bank but they can't do anything else.  Without actually seeing written proof of the errors you're getting to show the bank what can I do?!