34 Messages
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484 Points
Payment not taken and no email
Luckily I always remember the date my payment is due as I no longer seem to get reminder emails - even though my info is correct. Also this years payment has not been taken, again my details are correct. I do not wish to lose my account that i've have for 24 years so can someone please help? I am unable to call customer service as I live in Cyprus NOT the USA. An email or something would be idea.
russell5607
1.8K Messages
•
17.9K Points
3 months ago
Having a credit card on file enables Homestead to auto-withdraw payments monthly. Review these topics.
ACCT BILLING:
https://community.homestead.com/conversations/account-billing/account-view-billing/5f2a9b3458180958845e27fe
UPDATE CR CARD INFORMATION:
https://community.homestead.com/conversations/account-billing/account-update-card-on-file/5f2a9b1458180958845a2121
BILLING MAINTENANCE:
https://community.homestead.com/homestead/topics/update-card-on-file
Call support for HELP.
Hours of Operation for Live Support: Mon-Fri: 6a - 5p MST (No DST)
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998 (To close your Account)
FREE SEO Consultation: 1-888-412-9962
Sat-Sun: Closed
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tanith3861
34 Messages
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484 Points
3 months ago
Still awaiting help Homestead! My bank details are correct, i've had no email to say nothing has gone through or why.
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russell5607
1.8K Messages
•
17.9K Points
3 months ago
You have telephone service yet Phone Support: 1-800-710-1998 doesn't work for you?
Try this: HOW TO START A PRIVATE CONVERSATION:
https://community.homestead.com/conversations/community-announcements/community-create-a-private-conversation/5f2a9b3a58180958845ed6ab
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elyzabethv
11K Messages
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144.9K Points
2 months ago
Hello,
Your account doesn't look to be in danger of closing, although I do see that the payment hasn't been taken. I will need to escalate this case to see why the account isn't billing.
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