Update Card on File

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  • Updated 4 weeks ago
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You are able to update the billing information from your Homestead account. 

To update the card:

1) Log in to the Homestead account, put your mouse over Account in the top left, and choose Billing & Payments



2) Click the Edit button under Payment Method



3) Fill out the Name On Card, Card Number, Exp. Month, Exp. Year, and Billing Address. Then, click Save



4) You will see a message that says "Congratulations! Your Billing Information has been updated successfully."

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Homestead FAQ, Employee

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Posted 6 months ago

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David8832

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I tried this 5 times and each time the message:- (404 - File or directory not found.The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable).
Came back - You will not be paid unless you have this sorted!!
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David8832

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Thankyou for your response.
Is there another way to correct this?
The current card has expired and this months payment will be unable to be collected.
I do not want the website / emails suspended.
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David8832

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Still not operational to update my card payment - my monthly payment is due within 3 days!
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Elyzabeth , Official Rep

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Hello,

When you updated the billing information, did you delete all content and re-type it or did you just change the expiration date? If you just changed the expiration date, please try updating all information.
To address your concern about the payment, your account will not close on the 16th if the account is unable to bill. The account will remain open for about 30 days after that.
(Edited)
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Dave6417

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I'm having this issue as well...  and can't I pay for may domain on an annual basis?
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Elyzabeth , Official Rep

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When you updated the billing information, did you delete all content and re-type it or did you just change the expiration date? If you just changed the expiration date, please try updating all information.
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lucien6105

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LUCIEN


Hello,


I receive Always the message " 404 - File or directory not found. The ressource......is temporarily unavailable"


How can I solve this problel
(Edited)
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Elyzabeth , Official Rep

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Ok, I can look into this. When you updated the billing information, did you delete all content and re-type it or did you just change the expiration date? If you just changed the expiration date, please try updating all information. Also, is it a Visa, Mastercard, AMEX, or Discover?
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Nevin0652

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I entered the VISA card # in the blank space and changed the exp date. That was it. On multiple occasions, I've gotten this
 "404 - File or directory not found.The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable." 
I'm getting emails that my service will be suspended and I don't want that to happen.
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Elyzabeth , Official Rep

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Ok, do you have a second card you could try to use temporarily, to see if the system will allow you to update that without the 404 error?
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Nevin0652

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Sorry, no I don't.
(Edited)
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Elyzabeth , Official Rep

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Ok, we were able to get more information on the specific reason for the error. In this case, the card is being declined when trying to update it on your account. You can call and see if an advisor is able to update the card for you, otherwise, I would recommend you call your bank to see if they know why the card is being declined.
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Sharon5320

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This reply was created from a merged topic originally titled how do I change autopay info.

I am changing credit cards and need to update info for autopay