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Emails are not sending - SPF / DKIM = did not pass
Business emails just started not going through successfully due to this authentication error. How can I fix this with the domain?
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Email Support
Meta tags
How can I add Meta tags to my site, to improve the chances site will turn up on a internet search?
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Search Engine Optimization
Can't edit text on mobile site?
Hi there, I've been trying to optimize the site lostinthoughtcsi.com for mobile, but I'm having trouble changing the text. It won't allow me to edit the size, color or orientation of the text for some reason. Can you help me figure out why? Thank you! Cate
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Websitebuilder
Email is all messed up
Why did Homestead change the email to be 5 extra steps just to check email now. Nothing improved since merging with web.com, things just got worse.
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Email Support
Uploading own videos
I am trying to upload my own videos to the web site. It is not clear to me that the video has reached the site and must just be displayed correctly. I used the video player application and then tried to upload the video. The only message that comes up is to say that Media Player is required to wa
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Sitebuilder Plus
Customer Service
How do I get in touch with someone regarding a billing issue for my account?
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email accounts
Is there a way to get an email that doesn't utilize gmail? such as name@website,com ? Thanks in advance!
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Emails NOT sending
For some reason emails are suddenly not sending. Since Monday the 20th- they show in my sent folder, but no one receives the messages. Help!
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Email Support
Password Change
How can I either cancel or change a password to access my published website?
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Sitebuilder Plus
Having trouble showing one my sections and related elements on mobile
Hello, For the others sections of my website for the same page I am able to show or hide elements from mobile. I having trouble with this sections not showing up on the mobile view thought and have tried looking at page and section settings in multiple views. I also do not see the eye icon for this
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Websitebuilder
HTTPS Our web page needs this security setting
Our web page keeps giving our patrons a message that it is not a "secure" connection and sometimes is blocked. What do we need to do to get the connection to be secure under HTTPS?? Please .....we need assistance now.
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HTML snippets
Form data not being forwarded to email on file
Hello, We have been registering patrons on our forms for quite a long time and all of a sudden the form data was not being forwarded to our email. I went in and made changes and the system saved our old data and created a new data file. When I tested the system, it worked again. Was this the
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HTML snippets
Domains Not Working
Hi! Hope everybody is well. I recently started a site titled paranormal360 with the domains paranormal360tv.com and paranormal360tv.net. However, neither one seems to be working. Any help would be greatly appreciated.
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Domain Support
Need Web host server software info for SSL
Please provide SSL Certificates Submit Certificate Validation Information Provide CSRA Certificate Signing Request (CSR) is a body of text containing encoded information specific to your domain name or organization. You can get your CSR from your Web hosting provider and then paste it into the box b
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Domain Support
Uploading issues
Hi, for the last few days I have realised that when I am on the e-commerce segment of my website I can not upload images anymore (or see my images). However, on the other areas of the website I can upload images fine.
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Payment for 2 years
I only wanted the subscription for one (1) year as I cannot afford the large payment for 2 years. Please change my subscription to one year and credit my American Express account the difference
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Account & Billing