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Customer Service

How do I get in touch with someone regarding a billing issue for my account?

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email accounts

Is there a way to get an email that doesn't utilize gmail? such as name@website,com ? Thanks in advance!

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2

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Gmail

I’m not able to send emails to gmail accounts thanks Albin

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10

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Emails NOT sending

For some reason emails are suddenly not sending. Since Monday the 20th- they show in my sent folder, but no one receives the messages. Help!

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cancel subscription

How do I cancel my subscription emailing got no response?????

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13

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Password Change

How can I either cancel or change a password to access my published website?

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12

3

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Having trouble showing one my sections and related elements on mobile

Hello, For the others sections of my website for the same page I am able to show or hide elements from mobile. I having trouble with this sections not showing up on the mobile view thought and have tried looking at page and section settings in multiple views. I also do not see the eye icon for this

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6

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Can I Redirect A Page to A New Site Page?

Our website is on the old sitebuilder. I am rebuilding it on the new Web Builder platform. We have many forms on our site but are 2 very important and used numerous times a day. I do not want to fully publish and share our page until it is complete. HOWEVER - the forms are failing on our original si

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HTTPS Our web page needs this security setting

Our web page keeps giving our patrons a message that it is not a "secure" connection and sometimes is blocked. What do we need to do to get the connection to be secure under HTTPS?? Please .....we need assistance now. 

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11

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Form data not being forwarded to email on file

Hello, We have been registering patrons on our forms for quite a long time and all of a sudden the form data was not being forwarded to our email.  I went in and made changes and the system saved our old data and created a new data file. When I tested the system, it worked again. Was this the

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5

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Domains Not Working

Hi! Hope everybody is well. I recently started a site titled paranormal360 with the domains paranormal360tv.com and paranormal360tv.net. However, neither one seems to be working. Any help would be greatly appreciated.

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2

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Need Web host server software info for SSL

Please provide SSL Certificates Submit Certificate Validation Information Provide CSRA Certificate Signing Request (CSR) is a body of text containing encoded information specific to your domain name or organization. You can get your CSR from your Web hosting provider and then paste it into the box b

Problem

7

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form data not being forwarded to email

No recent changes but now not receiving form data to email. Added another email and tested, still not forwarding.

Problem

9

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Uploading issues

Hi, for the last few days I have realised that when I am on the e-commerce segment of my website I can not upload images anymore (or see my images). However, on the other areas of the website I can upload images fine.

Problem

3

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Payment for 2 years

I only wanted the subscription for one (1) year as I cannot afford the large payment for 2 years. Please change my subscription to one year and credit my American Express account the difference

Problem

10

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homesteadcloud

Why is my website got a cloud extension? And why can I not work on it?

Question

4

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Editor will not upload photos

Trying to add listings to store and having trouble uploading photos. I'm just getting the spinning wheel.  Using Google Chrome and don't usually have a problem.

Question

14

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emails

emails dont go directly into my email says someone contacted me email go to site manager , I want it to just go to my emails

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4

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Uploading MS DOC files from computer to Website Manager: How do I do that?

I need to upload files from my computer to Website Manger, how do I do that?

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11

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Gmail issue with Authentication set up

I can't send any emails to gmail addresses. Where can I find the instructions to set up the authentication that they require? I looked at google's instructions, but it seems complicated and I don't understand. I need something with step by step instructions for homestead mail.

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