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Customer Service
How do I get in touch with someone regarding a billing issue for my account?
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email accounts
Is there a way to get an email that doesn't utilize gmail? such as name@website,com ? Thanks in advance!
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Emails NOT sending
For some reason emails are suddenly not sending. Since Monday the 20th- they show in my sent folder, but no one receives the messages. Help!
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Email Support
Password Change
How can I either cancel or change a password to access my published website?
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Sitebuilder Plus
Having trouble showing one my sections and related elements on mobile
Hello, For the others sections of my website for the same page I am able to show or hide elements from mobile. I having trouble with this sections not showing up on the mobile view thought and have tried looking at page and section settings in multiple views. I also do not see the eye icon for this
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Websitebuilder
Can I Redirect A Page to A New Site Page?
Our website is on the old sitebuilder. I am rebuilding it on the new Web Builder platform. We have many forms on our site but are 2 very important and used numerous times a day. I do not want to fully publish and share our page until it is complete. HOWEVER - the forms are failing on our original si
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HTTPS Our web page needs this security setting
Our web page keeps giving our patrons a message that it is not a "secure" connection and sometimes is blocked. What do we need to do to get the connection to be secure under HTTPS?? Please .....we need assistance now.
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HTML snippets
Form data not being forwarded to email on file
Hello, We have been registering patrons on our forms for quite a long time and all of a sudden the form data was not being forwarded to our email. I went in and made changes and the system saved our old data and created a new data file. When I tested the system, it worked again. Was this the
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HTML snippets
Domains Not Working
Hi! Hope everybody is well. I recently started a site titled paranormal360 with the domains paranormal360tv.com and paranormal360tv.net. However, neither one seems to be working. Any help would be greatly appreciated.
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Domain Support
Need Web host server software info for SSL
Please provide SSL Certificates Submit Certificate Validation Information Provide CSRA Certificate Signing Request (CSR) is a body of text containing encoded information specific to your domain name or organization. You can get your CSR from your Web hosting provider and then paste it into the box b
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Domain Support
form data not being forwarded to email
No recent changes but now not receiving form data to email. Added another email and tested, still not forwarding.
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Uploading issues
Hi, for the last few days I have realised that when I am on the e-commerce segment of my website I can not upload images anymore (or see my images). However, on the other areas of the website I can upload images fine.
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Payment for 2 years
I only wanted the subscription for one (1) year as I cannot afford the large payment for 2 years. Please change my subscription to one year and credit my American Express account the difference
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Account & Billing
Editor will not upload photos
Trying to add listings to store and having trouble uploading photos. I'm just getting the spinning wheel. Using Google Chrome and don't usually have a problem.
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emails
emails dont go directly into my email says someone contacted me email go to site manager , I want it to just go to my emails
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Uploading MS DOC files from computer to Website Manager: How do I do that?
I need to upload files from my computer to Website Manger, how do I do that?
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Websitebuilder
Gmail issue with Authentication set up
I can't send any emails to gmail addresses. Where can I find the instructions to set up the authentication that they require? I looked at google's instructions, but it seems complicated and I don't understand. I need something with step by step instructions for homestead mail.
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