homestead_faq's profileBrand User

666 Messages

 • 

44.4K Points

Thu, Jul 25, 2019 5:56 PM

Roundcube: Check Email

Roundcube: Check Email
Here are instructions on how you can check your email once you have created an email address @ your domain name. 

There are 2 methods to check your Homestead email.

  1. First, if you are already logged into the Homestead account, click on "Email" from the tab on the left



  2. Choose the domain you want to check email for and click Submit.



  3. Email addresses that use Roundcube will have a blue mail icon to the left of the address. To the right, you'll see "View Webmail". Click that.



  4. This will bring you to the Roundcube Webmail log in page.
    Enter your full email address and password and click Login.





If you are not logged into Homestead or do not have the main accounts log in credentials, go to homestead.com and select "Webmail" in the top right.



This will bring you to a login page. Enter your full email address and password.



You can bookmark this link for quicker access. 

https://emailmg.homestead.com/roundcube/

Responses

7 Messages

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340 Points

9 m ago

I can send emails from my email but am not receiving them. What should I do?
Brand User

6.4K Messages

 • 

95.3K Points

Hello,

There may be some email DNS settings that need to be added, the records should reflect these. https://community.homestead.com/homestead/topics/dns-records-for-homestead-email I can review the records, what domain is the email with? 

6 Messages

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132 Points

I am having the same problem, but when I click the link  from Michelle, it does not exist any longer

Brand User

6.4K Messages

 • 

95.3K Points

Hello @pamperedjaime8609,

 

What email address are you looking to access? 

6 Messages

 • 

132 Points

info@homeecexpress.com

3 Messages

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180 Points

7 m ago

I am not receiving emails on any of my Roundcube accounts. I tried the link above, but got a 404 error. I can send, but cannot receive it.

7 Messages

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130 Points

7 m ago

I just setup 5 new email addresses and I am having the same issue.  I can send emails but I do not receive them on Roundcube or Outlook.  1 email in question is erik@sanjuansalsa.com.  I've tried both IMAP and POP, with the SSL setting on and off and adjusting the incoming/outgoing ports as suggested.  Still nothing received on Outlook or Roundcube.  

7 Messages

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130 Points

Is there a number I can call?

Brand User

6.4K Messages

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95.3K Points

Hello,

I can look into this or support can be called at 1-800-710-1998. 

7 Messages

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130 Points

Can you check and let me know why it's not working?  If necessary, I can call support also

Brand User

6.4K Messages

 • 

95.3K Points

Not a problem. I was able to locate the issue. The email DNS was missing from the advanced DNS settings. I have added these back and the email will now be able to send and receive properly shortly. 

7 Messages

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130 Points

Awesome!  I can now see them on Roundcube and they just came to my Outlook also.  Will that resolve the issue for all 5 of the emails I created yesterday, or just this one?.  The other email addresses are Sandy@sanjuansalsa.com, Teresa@sanjuansalsa.com, Aaron@sanjuansalsa.com and todd@sanjuansalsa.com. Thanks for your help thus far