homestead_faq's profileBrand User

675 Messages

 • 

44.6K Points

Thu, Aug 29, 2019 7:48 PM

Account: View Billing

Account: View Billing
To get more information on any current or previous billing information. 

1. Click on account from the top right. 
2. Select Billing & Payments from the drop down.



From the next screen you will see all the billing information. This window shows

The current credit/debit card on file for payments. 
Any credit amount posted to the account. 
The next upcoming bill date. 
A hyperlink to view all payments for the entirety of the account. 
The date of all previous charges
The card and amount of all previous charges. 

30 Messages

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1.2K Points

3 years ago

It is hard for me to get on the phone with my job.  Could a customer service agent check my account?  I canceled my simple store in sitebuilder  a few days ago and upgraded to the store in website builder the same day.  I was charged for both today. Could I please be refunded for the simple store and also make sure I am not charged again for it.
Brand User

7.6K Messages

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106.7K Points

3 years ago

Hello,

I do see 2 simple store add ons currently. One is for http://dscreationsixblessedjohn.homestead.com/Store.html and the other store is attached to fitbyfaith.net. We want to remove the one attached to your old site http://dscreationsixblessedjohn.homestead.com/Store.html correct?

30 Messages

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1.2K Points

3 years ago

Yes please!
Brand User

7.6K Messages

 • 

106.7K Points

3 years ago

I have gotten that downgraded. I can apply a credit back to the account for the $9.99 store change. 

30 Messages

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1.2K Points

3 years ago

Michelle, I have not seen a credit for this yet.  Can you please check on it for me?  Thank you

3 Messages

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150 Points

2 years ago

update credit card - put in NEW information

Brand User

7.6K Messages

 • 

106.7K Points

Hello,

Billing can be updated by going to account, billing and payments, follow the steps in this article. https://community.homestead.com/conversations/account-billing/update-card-on-file/5f2a9b1458180958845a2121