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Remove My Website

i want to remove my website and cancel my account. How do I do this please?

Question

 • Account & Billing

10

1

0

Still unable to Publish

unable to publish, it saves and appears to publish but doesn't. Sometimes error shows Extreme out of memory. This has been going on for at least a month.

Question

2

1

0

Unable to save and publish my Home page

I receive a message saying I don't have enough space left but, I have the same info on this page as I've had before only changed the month from June to July

Question

 • Email Support

4

1

0

Can I change my username here?

Sorry to waste time on such a silly question, lol, but I don't go by my given name, so it's kind of driving me crazy to be stuck with this one, which I don't seem to be able to change.

Question

3

2

0

Cannot delete domain. Keep getting 404 error

My husband has passed away and I want to delete his website, rrftraining.com but when I go in and click the delete the domain button it keeps taking me to a 404 error page. How do I delete his domain so that I can delete his website. I still have people trying to sign up for his classes via his webs

Question

 • Account & Billing

16

3

0

Cannot receive or send emails

Hello, I just added an email with homestead and I linked it to my gmail. I noticed that I cannot send or receive any emails, neither from gmail nor Webmail. The only email I got was the welcome email.

Problem

 • Email Support

10

1

0

Hidding Elements

Is it possible to hide elements on the desktop version as you can on the mobile version?

Question

 • Troubleshooting

5

2

0

DOWNLOAD ALL FILES FROM WEBSITE

I need to download ALL the files from my website to archive and update. How can I do this? Many thanks, Richard

Question

7

1

0

Thumbnails?

Is there not a thumbnail option in the new format?

Question

4

1

0

Can Not Edit Domains

When i log in and click on domains it takes me to the account/billing page and there is no way to see my domain. I need to edit the DNS records on the domain. my domain is joetaylorroofing.com

Question

 • Domain Support

5

1

0

How to I recover my homestead account?

I can't find any of it on the homestead website.

Problem

4

1

0

Payment Failure

I received an email saying you could not process my monthly bill using the credit card on file. Nothing about the credit card has changed for the past several months and other vendors are successfully processing payments against it. Please attempt to process the bill for payment again.

Problem

 • Account & Billing

12

2

0

12 hour delay receiving "contact form" submissions

I was having a problem receiving inquiries through my contact form which is tied to my hotmail account. I had a steady flow of inquiries until March of 2022.  In march, all inquiries stopped.  I discovered this in June when I sent myself a test form.  I shared my problem in this comm

Problem

3

1

0

Domain Question

I re-established my website with Wix. I am currently using their premium plan to manage my domain. It was my understanding that I transferred my domain to Wix. My question is, do I still need to use homestead for my domain?

Question

 • Domain Support

17

3

0

New domain

I selected an available domain but it won't allow me to complete the process.

Question

 • Domain Support

10

1

0

debit card not accepted

trying to update my card payment, new card is mastercard debit, but homestead don't recognize it.

Question

 • Account & Billing

4

1

0

Can’t Save CC Update

Repeated attempts to update my CC information….probably 8-10 times….on your website link have failed miserably. Your website WON’T SAVE THE EDITS!!!    Our bank was hacked so they issued EVERYONE new debit and credit cards.  We have no choice except to update the information.  T

Problem

3

1

0

I'm looking to remove website but keep email address

I'm looking to remove my website and only keep my email address with the domain. I'm no longer in need of the site and will keep the email for now should a previous customer reach out. I wasn't sure how to go about this. Thanks in advance.

Question

 • Websitebuilder

7

1

0

bill payment

How do I go about paying the bill? I have updated the new card on the website. Arlene

Question

7

1

0

Link to domains not working

From my account page (and other admin pages), the link to domains just bounces me back to my main admin page. Anyone know how to get any actual help versus FAQs?

Problem

 • Account & Billing

7

1