14 Messages
•
210 Points
Website problem.
All of a sudden my website has the letter “A” all over it. Below is an example. How could this have happened? How do I correct it? I went into my website through Website Manager/Edit and pressed the save button a number of times and the “A’s” disappeared but when anyone goes to the website they still see the “A’s”.
MON - APR 22Â Â Â NATANIS ARROWHEAD
TUE - APR 23Â Â Â Â RAIN DATE
MON - APR 29Â Â Â PVCC
TUE - APR 30Â Â Â Â Â Â Â RAIN DATE
MON - MAY 6Â Â Â FOGG BROOK (PALMYRA)
TUE - MAY 7Â Â Â Â Â Â Â Â Â RAIN DATE
MON - MAY 13Â Â AUGUSTA C.C.
TUE - MAY 14Â Â Â Â Â Â Â RAIN DATE
MON - MAY 20  NORTHEAST HBR. (OR)
TUE - MAY 21Â Â Â Â Â Â NORTHEAST HBR.
lynn1286
435 Messages
•
10.9K Points
2 months ago
Someone else had this problem last week and I do not know if they finally got it resolved, but these do look like "formatting" codes. I have no idea if it will work, but I have done something similar to this by accident in Word and this is how you get rid of it- press: Control Shift *
While you are in editor, give it a try. If the problem remains, I suggest giving support a call at 800-710-1998.
0
0
brian8261
14 Messages
•
210 Points
2 months ago
Thanks for the suggestion but it didn’t seem to help. I have been in touch with Homestead’s support but they couldn’t help and have suggested I try Tucows who they say my domain and hosting service are under.
I don’t really understand any of this but will try Tucows.
8
0
allen5451
2 Messages
•
74 Points
2 months ago
I have the same problem. Also received multiple emails that went into my spam folder saying they need me to update my credit card. Sounds like a scam but IDK.
2
0
brian8261
14 Messages
•
210 Points
2 months ago
I contacted a local website builder company who told me that the problem with our website is;
”The issue you're having with the "A" characters is likely due to an encoding issue. This usually happens when a database is improperly migrated.”
I’m not sure what all of that means - nor do I know who is responsible for correcting it.
Any ideas?
1
0
parkridgepoa6169
29 Messages
•
240 Points
26 days ago
The problem is, Homestead stopped updating their Web Builder Plus, to be phased out. Those characters are from the "tabs" and some "spaces" in your words. If you remove those tabs to start with, many of those issues will go away. Homestead told me this morning to copy out the text, delete the text box, then make a new text box and copy back in, from the outside source, the desired text. Save, Publish and see where you stand. They suggested that we create new sites, using their latest Web Builder software.
3
0
parkridgepoa6169
29 Messages
•
240 Points
26 days ago
For unknown reasons, this site isn't showing your responses to my post(s). So what I did was open my site using Web Builder Plus, I think...lol, sorry. Saw that the displayed characters were indeed correctly displayed but when separately viewing my website, I had all the screwy characters. So, I manually went into the text block space via Edit. Then selected all of the text within, then "ctrl C" for copy, or you can right click and copy which puts it all onto the clipboard. Then, I opened a blank MS Word document. "ctrl V" or paste into that document. Then, if anything was amiss there, minor corrections, then selected all of that text, again, "ctrl C" for copy.
Then, I went back to the web builder plus. I selected the text block and deleted it. Next, I opened a new text block, positioned it, sized it, then EDIT, right click and paste. It automatically opened a small text window to copy the text into, so I did that again, in that new small window. Completed it, then saved and Published.
Next, after a few seconds I refreshed the page I was separately on, for my site. I would instantly see the changes I had made. There was a lot of doing similar things for some odd space character that their system stopped liking but overall, it was a success.
Now, having said that all, apparently their view is for us to build a new website, using their new web builder.Site Builder program, but its not going to allow us to do that, given we're already on our website. Can't create a new one with the same name/location because the original is already there. This possibly implies that we're supposed to purchase a new site, new hosting, changing everything on our end, then change it all back by disposing of the old.
What needs to happen is for them to figure out what they changed that caused this and to fix it. Then enable us to upgrade our existing sites with their new builder program, for free.
2