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Store images are not working
Cannot access or upload images to my store. Please help. leatherandbraid.com
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Websitebuilder
Changes are Not Publishing
I have been trying to make changes to my website since yesterday and they are not publishing. I also had to redo changes a few times yesterday because they weren't saving. I'm trying to run a business here and this is creating some major problems. Please help! I can't keep doing the same thing over
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Websitebuilder
DNS Resolution Error 1001
I am building a new website for my domain www.pngpoly.com My original website was built using the old Sitebuilder app. I have deleted it and all the other alternate pages/sites for that domain, and I am now working with the new Website Builder program you offer. After makin
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Domain Support
Un -authorized Payment
Hello Homestead Team. On the 5-5-2025 I received an email from Homestead , in regards to my Banking details to be updated. I was notified that my website would be suspended until I made the update, and if I took no action my Account would then be Closed 30 days later. Due to circumstances, I
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Account & Billing
Web site no seen on web unless using the *.homsteadcloud
I published my web site 20 hours ago and it is still not visible on the web using the domain.com unless I use the domain.homesteadcloud.com
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Troubleshooting
gmail
It is bizarre that even after two years of paying extra to have gmail look after an email account, any homestead email to a gmail account still bounces back. How is this is possible?
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Roundcube
No templates available
No templates work. I only get a 404 message.
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Community Announcements
mobile site
Is there a way to deactivate the mobile site so all visitors to our page see the "classic" desktop version? Thanks
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Domain Support
Domain Expiry Notice
Hi - I'm getting e-mails about a domain expiry. Could you ensure this does not happen please. Dear Customer, Your domain name(s) will expire in 60 days. Act now to avoid any disruption to email or website services and avoid losing your chosen name(s).The domain name(s) d
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Sitebuilder Plus
web page disapeared off my account but still running
So I went to go edit my website to update it and when I went into edit it the ERROR-404 came up on top of the site. I then refreshed and the page disappeared off of my account. I can not find it anywhere on my account but the page is still active on the web. Has anyone else experienced this and wha
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Domain Support
Cannot upload images to store
It has been a week since I have been able to upload new products to my store. Numerous phone calls and emails and still no solution. This is the third time this has happened and it is very frustrating. I go thru the process of clearing cache and cookies as well as use new browser.
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Troubleshooting
Redirect Not Working
durandexpress.com is supposed to be pointing to durandnow.com but it does not seem to be working
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Troubleshooting
How do I find my page source?
Argh! I can't now figure out how to find my actual page address. It used to be like. homestead.website.com/main.html. Now I can't access it that way. I have looked everywhere and cannot find this information. Help, and thank you in advance.
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Websitebuilder
Can't change logo for shop emails
I set up a shop for my artfulcreationstx.com website. I'm trying to upload a logo for the automated emails, but whenever I try, it just loads for a long time and then takes me back to the shop homepage. It never lets me upload anything. I've tried uploading from my computer and from a URL. I've trie
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Storefront powered by Bigcommerce
Viewing website
We can see our website through homestead but when we go on a browser to look at it, it gives us the Error 404 : the resource you have been looking for has been removed, had its named changed, or its temporarily unavailable. Why?
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Troubleshooting
Unable to add images to my store
Yesterday and today, when I add a product to my store, I have been unable to add an image for the product. I just get the loading "circle of death" but it never uploads. The file size is approximately 1 MB so the issue shouldn't be the size.
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Websitebuilder
How do I find the file manager in Website Builder? It is not in the same place as Sitebuilder.
How do I find the file manager in Website Builder? It is not in the same place as Sitebuilder.
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Community Announcements
error when i try to change image
i transfer pictures to my pc from iphone but every picture i tried to upload it says oops something went wrong. what do i do
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Troubleshooting
Email not working on one computer's google chrome
Only on one of our computers when using google chrome, once signed into email we are getting this message "server error: STATUS: internal error occurred. Refer to server log for more information." I've cleared cookies/cache, restarted computer, not sure why this is happening. Works fine on same com
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Email Support
Nameserver change
Hello Team,Greetings!How to change Nameserver information for a pointed domain Thanks,
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Domain Support