kirk8006's profile

39 Messages

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1K Points

Tuesday, September 15th, 2020 4:03 PM

Email ending up in clients Junk folder

Hi guys, I've recently discovered that our Email is ending up in the Junk folder of various recipients. I haven't altered or changed anything and this has only just started happening in the last 4 weeks or so. All Email is sent from within Homestead Email login.

 

Any idea what could be at fault? It has caused confusion recently with people who we Email fairly regularly, hopefully someone can point me in the right direction.  

 

Thanks in advance.

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Brand User

7.6K Messages

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106.7K Points

4 years ago

Hello,

Sometimes if the email DNS settings are outdated this can occur. Please review the advanced DNS settings and verify the records are up to date. They should match the settings here. Also, ask the recipient to add you to their contact list and this can help the emails come to the inbox.