tess3259's profile

6 Messages

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234 Points

Friday, September 15th, 2023

SSL not provisioning problem

Hello: For the past week or longer..our websites are not appearing when put in the search engine. A message appears saying

the website has moved or is temp. unavailable. In the system status check there is a message that states there is a problem

with the SSL not provisioning for website builders. Can anyone help with this. How long is this going to take to resolve? We have no working websites and our account is going to be charged for the monthly statement. Thanks for the help.

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2.5K Messages

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25K Points

2 years ago

Did you attempt to secure your website?

What is your URL and what sitebuilder are you using, sb+ or websitebuilder? Follow these instructions carefully.

SECURE YOUR WEBSITE.
Secure My Homestead SB+ Website With HTTPS?
https://community.homestead.com/conversations/sitebuilder-plus/can-i-secure-my-homestead-website-with-https/5f2a9b1658180958845a60de. If you're having trouble with the Cloudflare set up, you can always call for assistance 1-800-710-1998

Secure my Websitebuilder website with HTTPS:
https://community.homestead.com/conversations/websitebuilder/websitebuilder-ssl/5f2a9b3158180958845dab29
If you're having trouble with the Cloudflare set up, you can always call for assistance 1-800-710-1998

(edited)

Brand User

11.4K Messages

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148.7K Points

2 years ago

Hello, 

It seems the index page became password-protected, causing this error. I have removed the password and republished the Index page. If this happens again, please follow these instructions:

 

‎Sitebuilder Plus: Why is My Page Password Protected When I Didn't Add it? | Homestead Community

6 Messages

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234 Points

Thank you very much for your help with this problem and for the instructions if needed. You are appreciated.