19 Messages
•
594 Points
credit card not accepted
I was prompted to update my credit card as my account was overdue. I updated it with my active credit card, actually the same card I've been using for years. How come I always get an error message?
19 Messages
•
594 Points
I was prompted to update my credit card as my account was overdue. I updated it with my active credit card, actually the same card I've been using for years. How come I always get an error message?
russell5607
2.5K Messages
•
25.2K Points
2 years ago
Review: UPDATE CR CARD INFORMATION:
https://community.homestead.com/conversations/account-billing/account-update-card-on-file/5f2a9b1458180958845a2121
BILLING AND PAYMENTS NOT ALLOWING NEW CREDIT CARD DETAIL:
If you've tried to update your credit card online, but it won't
authorize, you should check with your bank for the following possibilities.
1. Bank does not allow $1 or $0 transactions
2. Bank does not allow online payments
3. Bank does not allow payments for online services
4. Bank has charge for Homestead Technologies listed as “possibly fraudulent”
5. Bank does not allow charges in US Currency
6. Zip code connected to the card is incorrect. Use the credit card billing address zip code.
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Mon-Fri: 6:00am - 5:00pm MST(No DST)
Sat-Sun: Closed
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elyzabethv
11.4K Messages
•
148.7K Points
2 years ago
Hello,
This typically happens because the bank is declining the authorization. Please contact your bank regarding this.
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