K

9 Messages

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192 Points

Saturday, May 18th, 2024 9:49 PM

Changing billing info

I am trying to change and update my billing info, but it doesn't go through

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1.5K Messages

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15K Points

2 months ago

Review:

https://community.homestead.com/conversations/account-billing/account-update-card-on-file/5f2a9b1458180958845a2121

9 Messages

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192 Points

i tried that... 3 times... Didn't work. ever since homestead sold to intuit, it has been a headache....

1.5K Messages

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15K Points

BILLING MAINTENANCE:
https://community.homestead.com/homestead/topics/update-card-on-file

BILLING AND PAYMENTS NOT ALLOWING NEW CREDIT CARD DETAIL:
If you've tried to update your credit card online, but it won't
authorize, you should check with your bank for the following possibilities.
1. Bank does not allow $1 or $0 transactions
2. The bank does not allow online payments
3. Bank does not allow payments for online services
4. The bank has a charge for Homestead Technologies listed as “possibly fraudulent”
5. The bank does not allow charges in US Currency
6. Zip code connected to the card is incorrect. Use the credit card billing address zip code.
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998
Mon-Fri: 6:00 am - 5:00 pm MST(No DST)
Sat-Sun: Closed

Brand User

10.9K Messages

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143.9K Points

2 months ago

Hello, 

Unfortunately, we did experience an issue over the weekend with our website/accounts. The problem was identified and resolved on Sunday night. Please let me know if you continue to experience issues.