Reports of errors when updating billing information 07/01/2019

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  • Updated 5 months ago
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Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: issue resolved

7:25 AM: We have received reports from customers that when saving new billing information, that billing information does not save and an error is produced.Our engineers are aware and are working to resolve this as soon as possible.
7:50 AM: The issue was identified, and quickly resolved. Updating billing should be processing as normal, however we will continue to monitor for additional reports.
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Todd H, Social Media Specialist

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Posted 5 months ago

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Sandra3735

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This reply was created from a merged topic originally titled need to change credit card information.
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Bill9138

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This reply was created from a merged topic originally titled Lost credit card.

I entered my wife's credit card twice and it would not take it.
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Chuck4156

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This reply was created from a merged topic originally titled The credit card on file was compromised and I'm unable to enter another card paym....

I've attempted to enter a valid VISA and American Express cards and get a message that the card is invalid.

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