I want to remove my mobile site - I don't want Duda service

  • 1
  • 1
  • Problem
  • Updated 6 months ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archiving inactive content

I don't want duda service, they make my website look bad in the mobile especially by providing ads and other service. As a homestead client they should provide free mobile version or allow a free market where we can decide where to manage our mobile version. If homestead does not help I will remove my site from them and use other hosting, first its cheaper
Photo of Shiru0534

Shiru0534

  • 160 Points 100 badge 2x thumb

Posted 6 months ago

  • 1
  • 1
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 44,662 Points 20k badge 2x thumb
Dudamobile is not connected to Homestead, they are a separate company. We used to suggest you use that company to get a mobile friendly version, but we no longer do. If you want to make your site mobile friendly, I suggest that you rebuild your site on our newer builder, Website Builder. This has a built in mobile editor.
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 44,662 Points 20k badge 2x thumb
I just checked all of your sites on my phone and none of them are using DudaMobile. Through your websites Manager, all of your sites show that there is no mobile attached. If you have a site through Duda, it is not connected to your Homestead account, or it is on a different Homestead account. Here is an article on DudaMobiles support that tells you how to cancel through them:
https://help.duda.co/hc/en-us/articles/360007634733-Downgrade-or-Cancel-Subscription

If we were to downgrade your account as-is, the price would drop $6, to $28.99. Would you like me to make that change?
Photo of Shiru0534

Shiru0534

  • 160 Points 100 badge 2x thumb
It was m.shirumisha.net, but I went and removed the site in the duda accounts. Thanks. 
Please may you help to know how I can downgrade my subscription. In addittion to that how can I upgrade by website with the new website builder to make it mobile friendly. Thank you very much for your help Elyzabeth
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 44,662 Points 20k badge 2x thumb
Oh, that makes sense if you already removed it.
Do you want me to make that change to your account, to downgrade you to the starter plan for $28.99/month?
(Edited)
Photo of Shiru0534

Shiru0534

  • 160 Points 100 badge 2x thumb
Thanks, I've revisted the plans and I think the starter plan isn't suitable for my needs, maybe if you had intermediate plan between business and start up plan. or if you guys can lower your fees like other site.

Thanks, now my only concern is how to use the new website builder on the same site so I can have a mobile friendly site?
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 44,662 Points 20k badge 2x thumb
You will need to rebuild your site in Website Builder. You can do this while your old site is still up and running, so there isn't downtime. You'll just need to add a new website from the Websites Manager tab in your account, give it a temporary site name, and choose a design. You will then be able to build the site.
Photo of Amy4099

Amy4099

  • 184 Points 100 badge 2x thumb
Shiru0534:
How were you able to figure out how to disassociate Duda from you? I can't figure it out. It doesn't even sync with my actual website and I've spent way too long trying to make it look good. It's quite annoying. Do you just push "DELTE" on the mobile site dashboard page or?
Thanks in advance.
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 44,662 Points 20k badge 2x thumb
Hello Amy.

On my end, it doesn't look like either of your sites are connected to a DudaMobile account. Were you already able to get this resolved?

This conversation is no longer open for comments or replies.