How do I set up IMAP email for iPhone/iPad?

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  • Updated 4 weeks ago
  • Answered
If you aren't sure of the difference between POP and IMAP and why you would use one or the other, please click here. Or consider the Exchange configuration for syncing email, calendar and contacts shown here.

1) Click on Settings, then on Mail, Contacts, Calendars


2) Enter your name, email address, email password, and a description for your account list. Click Next.


3) Enter the settings as shown, using your own email address.
Note: On the outgoing server the iOS says optional for user name and password.  These are not optional.  You must enter the email address and email password or you will be unable to send mail.



4) Click Save


5) Click on the newly configured email account.


6) Click on the email account again.


7) Click on Advanced.


8) By default the Sent and trash may be set to be help on your phone rather than the server. This can generate errors. We recommend you sync both to the server. Click on Sent.


9) Click on Sent Items under the On the server section. Make sure the check mark is to the right. Click Advanced


10) Repeat for the trash folder. Click Advanced


11) Click on Done.
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Drew N, Community Manager

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Posted 4 years ago

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Linda7682

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This reply was created from a merged topic originally titled
Not able to reply or draft emails using iPad.


I can honestly say I am fairly computer literate and the new platform is very user UNfriendly. On a PC, I can at least reply and draft emails, but on my iPad, when I try to type in anything to reply to an email, the platform simply does not recognize or allow anything to be typed.

Is there a different platform for iPad's? Replying to mail on a Mac also works similarly to a PC...
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ALLAN1496

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ssl is off and i am not being asked for a password. Sorry you answered me now? Should i delete the account and start again?
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ALLAN1496

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ok so I've deleted it and started again and i am getting the message...The identity of smtp.homestead.com cannot be verified by Settings. Cancel?Details? Continue? grrr lol any hints?
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Drew N, Community Manager

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Yes please. and follow the steps precisely. It should work.
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ALLAN1496

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Yes!! THANK YOU
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Drew N, Community Manager

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Excellent! You're welcome
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Joyce4979

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This reply was created from a merged topic originally titled
Connecting to Iphone.


Hi, In order to view my mail from my Iphone I need the Host name for the incoming mail server - I can't seem to find it. Can you help?
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Felicia0772

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This reply was created from a merged topic originally titled
Email Setup IPhone 5c.


I recently upgraded my iPhone from a 4s to a 5c. Everything was copied over but my email no longer works. Did the settings changed?
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Drew N, Community Manager

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Hi Felicia0772,

Go to https://emailmg.homestead.com/ox6/ox.html, and log in to your email with the email address and password.  If you are able to get it, then go back to the outgoing server settings and retype the password and try again.  If you can't get in through webmail., you will need to update your email password to be what you want and then setup the iphone.

Make sure the user name on the outgoing server is you complete email address and that the port is 587, and there is no security.  In rare cases, your ISP might block port 587, so you can also try port 25, but this error is either a user name or password issue.

Thanks

Drew
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Felicia0772

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Problem solved! Thanks
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Drew N, Community Manager

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Glad to hear it!
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Cherise6613

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I had the same problem and corrected it. However, now I am no longer receiving new emails. The last email now showing in my inbox is 3 years old. What should I do?
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Drew N, Community Manager

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Cherise6613, Your MX records that control email show that your email service is through Zoho mail. If you would like to use our service I can update your DNS records so that the Internet will be able to correctly route mail.
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niels9121

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Hi

Somehow steps 8 through 11 don't work for me, because there are no other Folders listed than "Inbox" (in the advanced settings). The outgoing server, port, username and password are correct. Removing the account and setting it up again doesn't solve the problem. Could you please help me?

Kind regards
Dejan
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Drew N, Community Manager

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Hi niels9121,

When you click on the server, you only see the inbox?  Try logging in to the webmail program and see if you have a Sent items and a trash there.  What is the nature of the problem you are having?

Thanks

Drew
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Dr. Larry5672

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I only see the words "Inbox" and "Dayspring counseling" which is the name of our business
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Drew N, Community Manager

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Can you log in to Webmail and see if the sent folder and trash are there. Also, are you able to send/receive from the phone? If you can, do you see messages sent from the phone in Webmail?

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Paula7683

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This reply was created from a merged topic originally titled
Email password suddenly not recognized on iphone 6.


Trying to send email from my Iphone 6, and now getting an error message saying email can't be sent because user name or password is incorrect...but I haven't changed either of these. (was previously working on iPhone 6)
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Drew N, Community Manager

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Hi Paula7683,

If you can receive, but not send, it is normally because you didn't add the user name and password to the outgoing mail server.  On the iOS, it says optional when setting up, so most people skip it, but it is not optional.  You must enter it.

Thanks

Drew
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jy9166942

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This reply was created from a merged topic originally titled I cannot send emails from my iPhone. I can receive them, but not send; they just ....

iPhone email
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Drew N, Community Manager

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Hi jy9166942,

On the iOS, when entering the outgoing server, your iphone asked for a user name and password.  It says optional, but it is not, you must add your email address and password to the outgoing server.

Thanks

Drew
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Jessica1834

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very helpful. It is working on my iphone instantly. Thanks!
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Drew N, Community Manager

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Glad to hear it!
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Jeanne5693

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This reply was created from a merged topic originally titled iPhone 6 not sending emails.

I got an iPhone 6 and can't send emails from my Homestead account.  I've copied all the settings I had set-up before.  I am receiving mail from Homestead account, but my emails won't send.  My employee is having same problem.
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Drew N, Community Manager

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Hi Jeanne5693,

Start at step 5 above. You need to map the phone's folders to the server so they will truly sync.

Drew
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James2636

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This reply was created from a merged topic originally titled Where are my emails?.

I purchased a new iPhone and went to configure my business emails (via exchange) and discovered my account here only has emails dating back to August of 2013. My phone was configured as an exchange/IMAP and not POP. I never used the desktop version of the software because I worked mainly from my phone. Now I have emails that I cannot access and clients trying to contact me but I don't get the emails. What is going on?
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Drew N, Community Manager

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Hi James2636,

Make sure that you have your folders mapped to the server starting at step 5.

Drew
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TurfMaster

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This reply was created from a merged topic originally titled How do I set up my email address from Homestead to work on my apple devices?.

where it says add account i clicked Exchange and tried to set up my email but it asks me for a server and thats where i get stuck. once i put my domain in it says server optional then i click next and it says server required. what do i put in the box where it says server? 
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Dr. Larry5672

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You have to choose the "other" option I read of Exchange
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Luke8714

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This reply was created from a merged topic originally titled how do I set up my intuit email on my iphone 4?.

I have it set up, but there is an issue with outgoing mail, it will not send.. I get the error message "the sender addresss xxxxxx was rejected by the server" ... I need help, have searched all over for help on this...
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Drew N, Community Manager

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That error is because you did not enter the user name and password on the outgoing mail server. The iOS says it is optional, but it is not. You will need to go to the advanced settings and enter your email address and email password under the outgoing server settings.
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Douglas5856

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This reply was created from a merged topic originally titled How do I setup POP email account in my iPhone6 - tech support can't make IMAP or ....

Unable to make email work on my iPhone 6  - tech blames it on iPhone but my email was working fine a few days ago - deleted and reset the account, no fix. spent an hour playing with settings, no fix
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Douglas5856

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Here is the funniest thing of all, I have an old @vtopco email address that I can send and receive email on from the same phone .... tries to emulate settings but some screens are different and all the port numbers are wrong according to your tech support!!
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Drew N, Community Manager

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Can we change the password on one of the email accounts and try to set it up? We will change it back after we are done. Just let us know which address. We do not need to know the password.
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Douglas5856

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I am switching accounts over to the "screwy" VTOPCO servers (it is a Homestead account/URL that is inactive and my primary log in email) and appear to be getting emails out on my other accounts now??? This makes no sense but my 3 businesses depend on being able to send and receive messages from my phone so I am going to do anything that works. The host name I am using is mail.vtopco.com and the SMTP is smtp.vtopco.com. Perhaps it works because it is a POP mail account as originally set up so when your tech told me to not use POP in any event, I will consider his advice to be bogus at this point. (all he could do was read from that stupid set up document that everyone is sending me, totally useless) I will try switching one of the problem accounts to POP and name the servers the same whacky way.
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Drew N, Community Manager

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There is no reason that you can't set it up using the vtopco.com as outgoing, but we have recently confirmed these settings on an iPhone 6, so they are not useless, but there may be something account specific that is causing it to not work correctly. The way you are currently setting up should be ok if you get them sending.
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Drew N, Community Manager

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If you get it working then I would leave it alone, but there is another thing I have seen before. Older accounts were not required to change the password when we made the password requirements more difficult. I have seen that even though you can log in to webmail, if your password does not fit the requirements, you sometimes will be unable to connect via a client, like Outlook or a phone.

If you continue to have an issue, please check the password requirements and change the password if necessary and try the setup again.
(Edited)
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Vicki8786

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This reply was created from a merged topic originally titled email account on iphone.

I am able to receive incoming emails to my homestead email account but when I reply and send I get a message that the server is rejecting my email address.  I have called Verizon and they can't help.  They said I need to contact my server provider.  Can you please help?!!! This is a business email account and I need to be able to replay and send from this account via my iphone!  Any setup help is greatly appreciated!
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William S

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Hello,

Please double check that the server information is correct as shown in the article above.
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Helen9354

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This reply was created from a merged topic originally titled I pad homestead sending problems.

Having problems sending emails on an ipad - what configurations do we use, keep getting message rejected by server. This doesn't happen on the iphone with the same settings
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William S

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Have you verified the information provided in the guide above?
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Shane7807

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This reply was created from a merged topic originally titled When I try to set up my email on my phone it says "Authentication failed", I need....

I'm trying to set up my email on my phone, I put the info in like the site said and it tells me "Authentication Failed" I need help in figuring out why this is happening.
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Drew N, Community Manager

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Try clicking this link and logging in to email from the webmail, https://emailmg.homestead.com/ox6/ox.html

If you are able to log in, follow these step by step instructions. If you receive this error again, then tell us what email address and when the error appears in the process.
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Info2396

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The first step is right,..the second step is not.  WHICH SERVICE DO WE USE?  YAHOO, GOOGLE, EXCHANGE, OTHER, OUTLOOK!  How could you miss that??
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Info2396

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Yes IPhone 6s. Since the update, none of my apple products work. 6,5,4...none are able to send emails. I can receive them but that's it. I cannot respond to any and also 2 of the phones I am unable to delete messages.

I get similar messages stating my username and password is wrong, which of courseX it's not

I have also noticed that under advanced settings my port number is 983 which seems to be wrong,...and I cannot change it to 143. And also, under Mailbox Behaviors,..sent mailbox , I click on sent items,...but it doesn't change. Sometimes it does, then changes back to original. (Sent on iphone). The exact same thing happens when trying to sync the server and click on trash. Sometimes it works, but inevitably changes back to deleted messages - trash.
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Info2396

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Odly enough my iPad works fine, (but Inalso haven't installed the latest update)
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Info2396

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Here's a pic of advanced tab
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Info2396

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Second pic
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Jade2396

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This reply was created from a merged topic originally titled How can I add my email through my domain to my iphone so i dont have to go throug....

Email show on iphone 
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Ren2533

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This reply was created from a merged topic originally titled iphone5.

setup on
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Nancy1151

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This reply was created from a merged topic originally titled Deleting Homestead website emails from my IPhone6?.

I'm unable to delete (send to trash folder) any emails on my IPhone 6. I haven't figured out a way around this. Can someone tell me how to delete or remove any emails sent from my homestead website related account? Thanks!!
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Drew N, Community Manager

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You may need to map the folders to the server. It is under the advanced settings in the setup at the top of this page
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Maureen2078

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This reply was created from a merged topic originally titled what is the host name of my incoming mail server?.

i'm trying to get my email on my iphone and need to know a few things
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christie1286

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This reply was created from a merged topic originally titled How do I set it up to have access to my homestead webmail account on my iphone t....

I need to be able to access my homestead email via the mail app on my iphone. I have several email accounts there. Just not sure how to set this one up. Thanks:)
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Lene1357

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This reply was created from a merged topic originally titled Mac- El Capitan email not responsive.

Trying to set up new computer email. Nothing works
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Brenda6435

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This reply was created from a merged topic originally titled Cannot send mail on iphone 6s.

I can receive mail. but I cannot send. I receive a message stating 'cannot verify server identity'. Server is smtp.homestead.com. I have deleted and readded the account. I still cannot send. When I click on the details for the certificate in the error message I get smtp.eigbox.net Issued by Rapid SSL CA ' not trusted ' expired 6/16/16 10:55:32 p.m. Help! A
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Drew N, Community Manager

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Did you make sure to add the user name and password to the SMTP server? On Apple it says optional, but it is not.
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Brenda6435

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Yes I did....I am having the same issue on my husbands Samsung Galaxy S5 also
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Drew N, Community Manager

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Brenda6435, I am sorry. It appears that your email was hacked and used to send spam. We had to disable outgoing mail. Please scan all computers used for email with an up to date security program. After that, please change the password on your email boxes to something never before used. Then post here and I can enable the outgoing mail again.
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KarenM

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This reply was created from a merged topic originally titled How do I set up Roundcube on iPhone and iPad?.

I can't seem to find instructions about accessing my Roundcube emails on my iPhone and iPad. The only instructions I can find on here appear to be 3 years old and relating to the old Hmail system... I tried following those instructions on my iPhone but it doesn't appear to work.
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Drew N, Community Manager

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Karen, there has been no change to these settings. The old Open Xchange and the new Roundcube programs are just Webmail interfaces. The have no affect of the settings for your mobile devices. The settings here should still be valid. They have not changed in several years. What exactly is happening when you try to set it up on your iphone/ipad?
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Paula7683

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This reply was created from a merged topic originally titled How to also delete emails from server when deleting from iPhone?.

I get my Homestead email on both my iPad and iPhone...is there a way that when I delete a message from one of those devices it will also delete from the Roundcube inbox/server? I keep hitting my quota limit but it's because all the emails I've deleted off my phone or iPad are still int he Roundcube Inbox (which I never use).
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Drew N, Community Manager

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Look at the setup in the advanced settings.
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Chris7110

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This reply was created from a merged topic originally titled Unable to send or reply to email on my phone or ipad..
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Drew N, Community Manager

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This is almost always an issue in the settings. If your outgoing mail server is set up with the right port and user name and password, please log in to Webmail and see if you can send from there.