Extremely important domain information

  • 10
  • Announcement
  • Updated 6 days ago
  • (Edited)
When a domain is registered you agree to maintain current contact information on the domain. ICANN, the governing body of domains has instituted a new policy this year. Any updates will be required to be verified by the domain owner within 15 days or the domain will be suspended until successful verification is completed.

ICANN periodically sends emails to the domain owner. If your email address is out of date then you will not receive this email. If it bounces back to ICANN, your 15 days has begun. They will send several more emails to you, but you will not receive them at the defunct address. Your domain will be suspended.

Everyone, it is critical that you double check the contact information on your domains. Especially the email address. After you update, look for the verification email and follow the instructions. It is extremely simple and critically important to keep your website and email active.

If your domain is suspended, you will need to log into your domain hosting account, and update something in the contact information to trigger a new verification email. The new email address must be one that you are able to check now. Do not use an email address at your suspended domain. Please note that in addition to updating the email address, a postal code and a state/province are also required.

This is not a Homestead policy. This applies to all domains, so get your data current and keep your website and email active by updating your information today.

Update as of December 2016: If you update the email address, ICANN now requires that you receive and verify from links sent to both the old and new email address. If you have access to both, you can complete the process. If you do not have access to the old address, then you will need to send an email to compliance@homesteadsupport.com. You will need to provide proof of ownership. The best way is to include a copy of your driver's license with the same address as the address on the domain. If you don't have the same address, then also include a utility bill in the company name and the address. If they need more information, they will advise you as to what they need.

1) Log in to your account at http://www.homestead.com. Click on the domains tab, find the domain in question and click the edit contact info.

2) All the information in this picture is REQUIRED. If you live in a country that doesn't use the postal code, go to http://www.google.com and seach for: postal code (insert your address) You must have a valid postal code. Your email address must be one you are currently able to log in to. Click Save

3) Keep an eye on your email. Usually within an hour you will receive an email asking you to verify the information There is a link on the email. You will be taken to a web page. You must click on the verify button. Once done, usually the domain will be up and running within the hour, but in some cases it can take up to 48 hours for all services to resume.

Thank you from

Your Homestead Support Team
Photo of Drew N

Drew N, Community Manager

  • 248,304 Points 100k badge 2x thumb

Posted 4 years ago

  • 10
Photo of Drew N

Drew N, Community Manager

  • 248,304 Points 100k badge 2x thumb
Official Response
Bruce1564, Your account and domain contact information is different. Your domain is suspended and requires verification. This is new this year. The email sent to you went to the address on the domain, as required by ICANN. This mail went on January 26th to bwarner@interlink-cafe.com. The email bounced back to the registrar. I assume you no longer have that address. Once bounced your domain is considered unverified and the send you 5 more email over 15 days. Then your domain is suspended.

You must log in and update your domain contact information to an email you currently have access to.

We are trying to assist you, but you must do this, as this type of communication is only allowed to be done through the email address in the domain contact information.