02/03/2016 Network Issues connecting to Customer Sites

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  • Updated 4 years ago
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  • (Edited)
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6:05 AM MST: We are investigating reports of some customer sites being offline. We are aware and are actively investigating the cause and will resolve it as soon as possible. We are sorry for the inconvenience.

Update 7:10am MST: Traffic should be recovering at this time. If you still have a problem, please let us know.
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Todd H, Social Media Specialist

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Posted 4 years ago

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Steve7353

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This reply was created from a merged topic originally titled ALL my sites are DOWN again! This is costing me a great deal of money. How can th....

ALL my sites are DOWN AGAIN. This is costing me a great deal of money. How can this be allowed to happen so often?
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Keith2878

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This outage seems to be scattered between different servers.  Some of my individual pages work OK.  All of my main index pages are not loading at this time.
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Caryn3719

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This reply was created from a merged topic originally titled Classroom Web Site Down.

My classroom web site has been down for 4 hours. Supposed to use it today for a faculty meeting presentation. Please tell me this homestead issue will be resolved by 8am eastern time. :(
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Cristine7832

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Once again, Homestead is DOWN!  I smell BILL CREDIT!!  REALLY!  Cost Us Money, it should cost YOU money! 
(Edited)
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Mileen3055

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All we can do is Reply to comments here. We can't start one of our own?? I think I mell something!! They have put all of you OUT of the WAY!
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peter6564

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This reply was created from a merged topic originally titled web site not loading www.redlodgenorfolk,com.

web site not loading www.redlodgenorfolk,com
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Daniel3331

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This reply was created from a merged topic originally titled I am having trouble viewing my website.

I am having trouble viewing my website http://woodstockanddeadseascrolls.net I think I have had similar trouble before. The government wants authentication or something?
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Cristine7832

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They seem to have no problem grouping all the "Website Down" Comments into one category, just can't seem to get OUR Websites up.  Try working on the PRIORITY FIRST Homestead!
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Siobhan7919

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Completely agree.
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Mileen3055

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My website was Down too!!! Time On Error: 1 hour 27 minutes 49 seconds. 
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Mileen3055

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Checking my gmail account I found another one. Time On Error: 1 hour 41 minutes 55 seconds. This shows that its an ongoing problem?
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Mileen3055

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Another one? 

Time On Error: 33 minutes 1 second

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kathryn4603

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It happens too often, not only ruining buisnesses but having to waste time (hours and hours) checking if site is back on or not. Here the problem started at about 9am (GMT +1) but homestead seems to have just realized we have a problem, there seems to be no 24 hour contol so if one is not in the USA we are left until somebody wakes up and sees there is a problem.
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Siobhan7919

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I couldn't agree more. And Homestead are not addressing this issue at all.
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Mileen3055

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They said it was solved and this has been an on going issue. I hve 4 websites. When you sell certain items they will go to another website and buy the same thing if my website is down:-(
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Mileen3055

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Drew also comments to specifc customers and we can't reply directly to him!!!
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Keith2878

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Thanks.  Some websites back online.
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Siobhan7919

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Hey Homestead! Do you want to actually address the problem? Or communicate with us? There are clearly a lot of people here who you have inconvenienced and not so much as an apology or addressing the problems this has caused our businesses today - but hey, so glad you're awake now and dealing with the problems we've been working on for hours now.
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Drew N, Alum

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Siobhan7919, are you still experiencing an issue? We are sorry for the inconvenience, but this issue was resolved almost 2 hours ago. If you are still having a problem, there is something else with your account.
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Audrey1969

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I seem to be O K now Thanks Drew. Both site and web pages were down
Audrey
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Siobhan7919

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Hi Drew. Uptime robot also shows that my site has been up for 2 hours, which is nice, but seeing as I live in the UK, I have been dealing with this problem now for hours and the issues that resulted in it with my customers, because as I am sure you know, there are different time zones in this world, and I happen to be on GMT. A lot of other people have been posting about this who are also international customers. I find it hard to believe that this is the best you can do as an apology to us, considering the money we pay you, we expect service and support - which was not available at 10am in London this morning at all. I'm so delighted you finally have our websites up and running. I expect nothing less. And perhaps you might want to communicate with us next time in advance rather than us waiting for our customers to contact us asking why our website is down, which looks unprofessional and embarrassing as I am sure you can appreciate. I would hardly call this an 'inconvenience'. Rather a major problem with your service and customer support.
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Drew N, Alum

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While there may be a delay in us reporting the issue here, as we are not 24/7 support, there are system monitors in place that alert the emergency teams when things like this happen. We are not waiting for our customers to notify us. I am sorry if you feel that way, but do understand your point. Network teams were working on the issue long before we were able to get the statuses updated. We do try to message our customers as quickly as possible, but unfortunately today, we were delayed and we will endeavor to do better in the future.
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Siobhan7919

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Well maybe Homestead need to reconsider the fact that they are willing to take the money from international customers but not provide them with appropriate business hours support - for us - and that 24/7 support is pretty standard for paying customers. I would expect email notification of a problem, unlike this morning when the first I knew of it, was when I was being contacted by customers asking why my website was down. It was frankly embarrassing and made us look less than professional, which I do not appreciate. I have spent far too much of my day dealing with a problem that Homestead created, and for which, I, and the other customers posting, have had no adequate, direct apology, or suggestion of a refund for our considerable inconvenience. If you want to supply services to professionals in business, I would suggest providing a service for us which supports our needs, and those of our customers. I would not give my customers such a laissez-faire attitude and expect to retain their business or expect them to put up with it. At 10am GMT, I was calling your helpline. My website was down. Your website said there was no eta for it being put back up again. Your helpline was unavailable. Your comments boards unmanned. My customers were contacting me. I was covering for your mistakes. This is just not appropriate. I'm glad you're all up and at work now, but for other parts of the globe, we've been at work for hours, and in fact it is nearly 7pm in the evening here. 
Homestead really needs to up its game.
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Lisa4667

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Our site is functioning but our emails are down this morning.
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Todd H, Social Media Specialist

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Hi Lisa4667, I was able send a test email and it went through. Are you still having problems?

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