Can't figure out domain reg

As far as I know, I selected a domain name. I got all kind of emails and prices.    Can't get my current email transferred. 

 I authorized someone but my status has been the same for over a week.

I already have an account and have  begun designing my web site.   Jennie Szaltis ,Watercolorist and Instructor

Can't get help by phone

Can't find "Chat"

Jennie Szaltis