sweetmomma's profile

10 Messages

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610 Points

Friday, October 20th, 2023 3:31 PM

Can't access account to change billing info

When I log in to my account, there is no "my account" in the upper right corner to access my account info. I need to update my credit card (expired) for my monthly payment. The only thing in the top right corner is a link to "Powered by Web.com", which does not provide a link to my personal account info.

This conversation is no longer open for comments or replies and is no longer visible to community members.

1.2K Messages

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12K Points

4 months ago

UPDATE CR CARD INFORMATION:
https://community.homestead.com/conversations/account-billing/account-update-card-on-file/5f2a9b1458180958845a2121

HELP?
Hours of Operation for Live Support: Mon-Fri: 6:00am - 5:00pm MST (No DST)
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998 (To close your Account)
FREE SEO Consultation: 1-888-412-9962
Sat-Sun: Closed

Brand User

10.4K Messages

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139.7K Points

4 months ago

Hello, 

You'll need to actually click Log In first. Once you're logged in, you'll see the account option. 

1 Message

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142 Points

I'm logged in. Can't see account info.

1.2K Messages

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12K Points

@terrihill2074​ Review: UPDATE CR CARD INFORMATION:
https://community.homestead.com/conversations/account-billing/account-update-card-on-file/5f2a9b1458180958845a2121

5 Messages

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182 Points

@elyzabethv​ I am having the same issue.  Something is broken.

1 Message

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60 Points

3 months ago

No Account in upper right hand corner after logging in.

1.2K Messages

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12K Points

@truittnotary1304​ After your logon, you should see this. Click "Account".

5 Messages

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182 Points

@russell5607​ I am having the same issue.  Something is broken.

5 Messages

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182 Points

3 months ago

I am having the same issue.

5 Messages

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182 Points

3 months ago

I moused around in the royal blue area until my curser became a pointing finger and clicked.  The menus are there, but they are not visible.  Someone at homestead needs to fix this.