S

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372 Points

Thursday, April 11th, 2024 2:52 PM

email not constantly receiving messages

@elyzabethv Please assist. Some of our email users connect their email to outlook. But they have been encountering delays receiving messages or not receiving at all. I ask them to access the email directly to round cube link but once log in, the inbox is actually empty. Please assist what's going on or how to fix it.

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Brand User

10.6K Messages

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1 month ago

Hello, 

Please make sure that the Email Client Settings are correct:

‎Email Client Settings | Homestead Community

 

There are settings in Outlook that will pull the emails off of the Roundcube server completely. You should be able to turn on the option to leave a copy of the emails on the server.