sean4473's profile

2 Messages

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234 Points

Thursday, August 10th, 2023 9:39 PM

Not Able to Send Emails through Gmail

I use Gmail to check and receive emails to my domain's email address. I am able to receive emails sent to that address but I am not able to send emails through Gmail using that address. I used to be able to do this. Please advise.

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3 Messages

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80 Points

1 year ago

Using Roundcube directly, I am also not able to send emails to Gmail accounts. It comes back as "Mail Delivery Failed". It also says, "Mail Delivery Failed" when trying to email using my Homestead address through Gmail.

What is the solution in the settings? If it is on your end and you have to update something, why don't you automatically update every account that you have and not wait until someone contacts you?

Brand User

11K Messages

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144.8K Points

1 year ago

Hello, 

The first step in troubleshooting would be to check your DNS. Since your nameservers are pointing to Cloudflare, I cannot fix it for you. Please log into that account and make sure your email DNS matches what's in that article exactly:

‎DNS Records for Homestead Email | Homestead Community

3 Messages

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80 Points

Thank you! It is interesting how this started happening recently. I will look into it.

3 Messages

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80 Points

@elyzabethv​ I just updated the DNS settings and it appears to be working now. Thank you!

75 Messages

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1.1K Points

1 year ago

This won't properly be resolved.  We lose clients because of it.