5 Messages

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122 Points

Saturday, August 12th, 2023

Homestead Email Not Working After Domain Transfer

I recently transferred by domain name from Homestead to Squarespace, but would like to keep my email with Homestead. After the domain transfer was completed, my email (still on Homestead) stopped working. I think I have to configure my DNS settings somehow, but am unsure how. Anyone have a solution?

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2 Messages

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70 Points

2 years ago

Having the same problem moving over to Wix, but I moved everything, including email over. Looks like I have to call Homestead and have them change the MX records because I currently cannot alter any of the settings now that I transferred it - I no longer can edit the DNS records. Or I have to make my client wait for it to fully transfer, but it's been a week. 

If anyone has additional advice, I welcome it. 

2 Messages

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70 Points

Just saw this: "It appears that our partners are experiencing some technical difficulties, so we are unable to process your request at this time. Please try again later."

5 Messages

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122 Points

2 years ago

Update: I called Homestead's support and they gave me what I needed to add an MX record to Squarespace. Hopefully that resolves things.

If it's helpful, this is what they told me to add:
Host: @
Type: MX
Priority: 10
Data: mx.[domain].com

Brand User

11.4K Messages

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148.7K Points

2 years ago

Hello, 

I'm glad you called to get assistance, but I do want to make sure you have all of the required DNS records:

‎DNS Records for Homestead Email | Homestead Community

5 Messages

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122 Points

@elyzabethv​ Would you mind explaining what I should do with the information in that link? Do I need to add all of these settings in Squarespace? My email still isn't working, so the advice I got on the phone wasn't quite right unfortunately.

(edited)

Brand User

11.4K Messages

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148.7K Points

Yes, all of the settings need to be added. 

5 Messages

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122 Points

@elyzabethv​ My email works again! But I've been forwarding it to my gmail, and the forward doesn't work anymore. Do you know what settings I need to update to get it to work?

Brand User

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148.7K Points

Yes, these are the instructions to set up that forward on our end:

 

‎Roundcube: Forwards | Homestead Community

2 Messages

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70 Points

@mor4016​ Thank you for sharing. Where in Squarespace did you add these settings?