mark4268's profile

10 Messages

 • 

262 Points

Thursday, February 2nd, 2023 9:04 PM

Gmail accounts not accessible from my Homestead email

When I reply to one of my clients with a gmail account I most times get a bounce back failure to deliver.

"A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:"

Gmail suggests:

Important: Starting November 2022, new senders who send email to personal Gmail accounts must set up either SPF or DKIM.

Do we have this with our Homestead email accounts?

Thanks,

Mark

info@cleanyourcastle.com

This conversation is no longer open for comments or replies and is no longer visible to community members.

Brand User

10.8K Messages

 • 

143.2K Points

1 year ago

Hello, 

Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.

9 Messages

 • 

176 Points

@elyzabethv​ can you help us?  I can't send to any gmail accounts - rigdoninc.com (we have about 56 email accounts) plus our sister company 360cleaning.net (about 15 accounts).

I also get expired certificate notifications.  HELP!!!  

Amy Rose

Rigdon, Inc.

amy@rigdoninc.com

Brand User

10.8K Messages

 • 

143.2K Points

Hello, 

I'm unable to assist myself with rigdoninc.com because it isn't pointing to Homestead. You'll need to log in to your domain registrar account and make sure the records are correct:

‎DNS Records for Homestead Email | Homestead Community

For the other domain, I was able to edit the TXT SPF record, which should allow it to begin working properly.