B

2 Messages

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80 Points

Tue, Sep 6, 2022 4:01 PM

Emails not being received???

I had a friend tell me they have been sending emails but not getting a response. I checked and nothing. I did a test using other emails to send messages and never receive one. HELP!

Brand User

6K Messages

 • 

102.1K Points

Il y a 1 m

Hello, 

Which email address are you experiencing this issue with? 

2 Messages

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80 Points

@elyzabethv​ mail@yuenglingtankards.com

Brand User

6K Messages

 • 

102.1K Points

OK, the first thing we need to check is the DNS, but since your domain isn't pointing to Homestead nameservers, I can't check this on my end. Please review your DNS on your domain registrars side and make sure it matches the records in this article exactly:

‎DNS Records for Homestead Email | Homestead Community

4 Messages

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92 Points

Il y a 1 m

I have the same problem I am unable to receive emails from adresses that end in @sci-us.com.  They can receive my emails but when they reply I do not get theirs.  I seem to have no problems with other e-mails whether sending or receiving. 

Brand User

6K Messages

 • 

102.1K Points

Hello, 

The first thing we need to check is your DNS. Since your domain is pointing to Cloudflare nameservers, I can't check this for you. Please log into the Cloudflare account, go to the DNS tab, and make sure you have the records that are listed in this article:

‎DNS Records for Homestead Email | Homestead Community

4 Messages

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92 Points

I've changed to values in the article, but got this from a client who sent a message which did not arrive:

---- Transcript of session follows -----
<@sailmontereybay.com>... Deferred: Connection refused by _dc-mx.2b6d34e725dd.sailmontereybay.com.
Warning: message still undelivered after 4 hours
Will keep trying until message is 5 days old
Brand User

6K Messages

 • 

102.1K Points

Can you send me a screenshot of the DNS?

4 Messages

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92 Points

Just a reminder only incoming mail from @sci-us.com does not arrive
Brand User

661 Messages

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26.3K Points

The only records set to Proxied should be:
A Record - sailmontereybay.com
CNAME - m
CNAME - *
CNAME - www

The rest of the records are associated with the email reocrds and should be set to DNS Only. These include the email, imap, mail, mx, mx, mx, pop, smtp, and webmail records.