arteia1695's profile

3 Messages

 • 

160 Points

Monday, December 11th, 2023 6:09 PM

Email issue

My emails are showing as sent but are not being received.  Please advise as to how to correct this issue.

 

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86 Messages

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4.2K Points

4 months ago

If you have not called support, that would be my suggestion. I am on with them for the second time today regarding this issue. 1 (800) 710-1998

Brand User

10.5K Messages

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141.3K Points

4 months ago

Hello, 

The first step in troubleshooting would be to check your DNS. Since your nameservers are pointing to Cloudflare, I cannot fix it for you. Please log into that account and make sure your email DNS matches what's in that article exactly:

‎DNS Records for Homestead Email | Homestead Community