joanw0793's profile

39 Messages

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766 Points

Wednesday, April 10th, 2024 5:01 PM

DMARC policy

Receiving this permanent error:

 554 5.7.5 Permanent error evaluating DMARC policy

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39 Messages

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766 Points

1 month ago

I really need to get this resolved. I'm not able to reach one of my largest clients via email due to this issue. 

39 Messages

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766 Points

@elyzabethv are you able to help us with this? I haven't gotten any response on this yet as you can see and we're still not able to send emails to our client. 

Brand User

10.6K Messages

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142.1K Points

Hello, 

The first step in troubleshooting would be to check your DNS. Since your nameservers are pointing to Cloudflare, I cannot fix it for you. Please log into that account and make sure your email DNS matches what's in that article exactly:

‎DNS Records for Homestead Email | Homestead Community

39 Messages

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766 Points

I adjusted DNS settings to match this article and am still experiencing this issue. 

39 Messages

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766 Points

I'm having to use a gmail account that we setup and those emails are going through just fine but we can't rely on this. We should be able to use our domain email.