L

6 Messages

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172 Points

Monday, August 7th, 2023 6:21 PM

bounce email saying incorrect spa

I recently have been receiving a ton of emails more specifically gmail emails that are bouncing back saying not authenticated with invalid spf

What could be the cause of this issue?  

Accepted Solution

Brand User

9.8K Messages

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135.1K Points

4 months ago

Hello, 

Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.

6 Messages

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172 Points

@elyzabethv​ Just tried it and so far it looks like the messages went through.  Thank you.  Is there a way to send incidents such as this directly to support versus airing out in public forum?  

Brand User

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You can call 1-800-710-1998 or post your message privately. 

6 Messages

 • 

172 Points

4 months ago

screenshot of error bounce