L

6 Messages

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172 Points

Monday, August 7th, 2023 6:21 PM

bounce email saying incorrect spa

I recently have been receiving a ton of emails more specifically gmail emails that are bouncing back saying not authenticated with invalid spf

What could be the cause of this issue?  

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Accepted Solution

Brand User

10.7K Messages

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143K Points

10 months ago

Hello, 

Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.

6 Messages

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172 Points

@elyzabethv​ Just tried it and so far it looks like the messages went through.  Thank you.  Is there a way to send incidents such as this directly to support versus airing out in public forum?  

Brand User

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143K Points

You can call 1-800-710-1998 or post your message privately. 

6 Messages

 • 

172 Points

10 months ago

screenshot of error bounce