M

2 Messages

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80 Points

Thursday, February 1st, 2024 5:31 PM

Please update the SPF and/or DKIM records for my domain so I can send emails to gmail accounts.

Please update the SPF and/or DKIM records for my domain (brookspools.com) so I can send emails to gmail accounts.

Emails sent to gmail accounts are being returned with the following message:

SMTP error from remote mail server after end of data:

    550-5.7.26 This mail has been blocked because the sender is unauthenticated.

    550-5.7.26 Gmail requires all senders to authenticate with either SPF or DKIM.

    550-5.7.26

    550-5.7.26  Authentication results:

    550-5.7.26  DKIM = did not pass

    550-5.7.26  SPF [brookspools.com]

Thank yoou!

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1.3K Messages

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13.1K Points

3 months ago

Have you called support?

HELP?
Hours of Operation for Live Support: Mon-Fri: 6:00am - 5:00pm MST (No DST)
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998 (To close your Account)
FREE SEO Consultation: 1-888-412-9962
Sat-Sun: Closed

1 Message

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60 Points

3 months ago

support is exactly zero help, this is the response after calling, and sending them requested information.

Hi Jeff!

This is the representative that you spoke earlier today. I passed on to my colleague JAY your inquiry earlier but I also checked into the account that the call was to add a DKIM and DMARC record and it is not possible because of an undergoing issue with no estimated time frame. 
Our team is ready to assist you in making this transition smooth as possible. We are available to you Monday-Friday, 6:00 am -5:00 pm MST, by calling 1-800-710-1998. You can also visit our https://community.homestead.com/.  Should you need additional help with your services. 
Sincerely , 
Your Homestead Team

1.3K Messages

 • 

13.1K Points

@leigh5354​ Review: https://community.homestead.com/conversations/domain-support/dkim-record/5f2a9b1558180958845a572d

note: Homestead doesn't support DKIM records, so you will need to use a system like Cloudflare.  
The DKIM record can be added as a CNAME. 

You can add Cloudflare using these instructions for your respective platform.

MAKE YOUR SITEBUILDER PLUS WEBSITE SECURE: Cloudflare can be used to add a free SSL. Please refer to these instructions. https://community.homestead.com/conversations/sitebuilder-plus/can-i-secure-my-homestead-website-with-https/5f2a9b1658180958845a60de.
If you're having trouble with the Cloudflare setup, you can always call for assistance at 1-800-710-1998.

MAKE YOUR Websitebuilder WEBSITE SECURE?
Follow the steps: https://homesteadssl.com/. If you're having trouble with the Cloudflare setup, you can always call for assistance at 1-800-710-1998

Brand User

10.5K Messages

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141.3K Points

2 months ago

Hello, 

Can you go ahead and try once more? I have updated the TXT SPF record for your domain which should allow it to begin working properly.