homestead_faq's profileBrand User

668 Messages

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44.4K Points

Mon, Jul 29, 2019 7:39 PM

Important Domain Information

Important Domain Information
Please read through this topic carefully, as the instructions must be followed in full to reactivate your domain.

If your website and email are not working, please check your domain status. This is done using a Whois Lookup. Enter your domain name and go through the CAPTCHA challenge, then click continue. Look for the domain status. If you see clientHold, then your domain has probably been suspended.



When a domain is registered you agree to maintain current contact information on the domain. ICANN, the governing body of domains, instituted a new policy in 2016; any updates will be required to be verified by the domain owner within 15 days, or the domain will be suspended until successful verification is completed.

If the email address is changed, then you MUST receive and verify the change to the new email address before the hold is lifted.
It is critical for everyone that you double check the contact information on your domains, especially the email address. After you update any domain information, look for the verification email and follow the instructions provided. If you are able to log in to your Homestead account, this is a very simple process.

If your domain is suspended, you will need to log into your Homestead account, proceed to the Domain tab, and update the contact information to trigger a new verification email. If you update the email address, you will have to verify that email address. NEVER use an email address associated with the domain that is already suspended. Please note in addition to updating the email address, a postal code and a state/province are also required.

This is not a Homestead policy, this also applies to all top level domains(TLDs). To ensure your website and email stays active, you can log into your account and update the domain information today if necessary.

View the screenshots below to see how to update the information. 


1) Log into your account at http://www.homestead.com. Click on the domains tab, find the domain in question, and click the Edit Contact Info.



2) All the information in this picture is REQUIRED, except phone ext, fax number, and Address Line 2. If you live in a country that doesn't use the postal code, go to http://www.google.com and search for: postal code (insert your address) You must have a valid postal code. Your email address must be one you are currently able to log in to. Click Save



3) Keep an eye on your email. Usually within an hour you will receive an email asking you to verify the information There is a link on the email. You will be taken to a web page. You must click on the verify button. Once done, usually the domain will be up and running within the hour, but in some cases it can take up to 48 hours for all services to resume.
If you cannot log in to the account, please continue reading.

If you do not have access to the Homestead account, then you will need to send an email to compliance@homesteadsupport.com. To prove ownership, you will need to send a color copy of a government issued ID, the best is a driver's license that has the same address as the account. Additional information may also be required if you updated the physical address or your license does not match the address. In each case you will need to prove the old and new information. You can do this by sending a copy of an old utility bill or other document. Compliance will respond to you in 24-48 hours. If the information you provide is not sufficient, then they will request something else.

Additional note: ICANN periodically sends emails to the domain owner. If your email address is out of date then you will not receive this email. If it bounces back to ICANN, your 15 days has begun. They will send several more emails to you, but you will not receive them at the defunct address. Your domain will be suspended, so please check the information on your domain and keep it current at all times.

Thank you from
Your Homestead Support Team

Responses

3 Messages

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150 Points

2 y ago

This reply was created from a merged topic originally titled our website isn't working - it says that the server IP address could not be found....

Website not working

2 Messages

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130 Points

2 y ago

This reply was created from a merged topic originally titled Website not accessible.

I was alerted by several people that they could not access my website. I too tried and got the same message “server IP address could not be found”. What’s the problem? My website is critical to my business. I’ve been with Homestead for years and never had any complaints. I expect this issue to be resolved immediately.

5 Messages

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116 Points

8 m ago

I started doing this about six weeks ago, and have redone it like three or four times and I still can't get my webpage to show up.  Is there a way to talk to an actual person anymore>?!

Brand User

7.1K Messages

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101.7K Points

Hello,

If you can provide the domain I can look into it, otherwise, if you would like to speak with someone support can be contacted at 1-800-710-1998 or (800) 986-0958.

5 Messages

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116 Points

Thanks Michelle it's https://www.earthspiritphotography.net with a redirect to homestead.  I'm a little insecure putting that redirect code in here, but I checked it on my domain Information and it's correct.  I would be happy to share it privately if need be, just tell me how.

Brand User

7.1K Messages

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101.7K Points

Thank you, this issue with the domain is a client hold. This is due to a verification email that was sent to the email address on the domain registration. To remove the hold, update the domains contact info email address and a new email will be sent out to verify the domain, once the link is clicked on and the domain is verified the hold will be removed and the website will be reinitiated.

Have you attempted to update the email address to verify the domain?
https://community.homestead.com/conversations/domain-support/important-domain-information/5f2a9b2a58180958845cc55f

5 Messages

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116 Points

Thanks Michelle, but yeah we have updated the email there.  And while I get notification of your messages on the new email, we haven't gotten a verification note on either the new or the old email.  Where next my friend.

Brand User

7.1K Messages

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101.7K Points

Okay, I was able to locate the issue. When the email address was updated it was not entered completely. I was entered as yrac******@gmail.co. It is missing the m in .com. Please log in and update the email under the domain contact info once more and you should be receiving the verification email. Let me know when you have updated it.