WHY DOES HOMESTEAD NO LONGER REPLY TO MY REQUESTS TO RESTORE DOMAINS

@ben9683​Hi Ben, just checking in. I sent an email to your Gmail (drben.com@gmail.com) but haven’t received a response yet.

Okay Judelyn, thank you for the response. My domain name is not lost but I am unable to access the authorization code within my account: drbenopolo. There are various domain names such as drben.com, drben.net, chinareport.com, asiareport.com - its been with you for like 20 years.

The problem is: in my main account you have my e-mail address. However, if i try and edit the e-mail address (contact info) for every domain involved, i cannot alter that information. The e-mail address attached to the domain names = drben@home.nl // tis e-mail address and even the company no longer exist. 

Please help alter this to the gmail account attached to my drbenopolo account at homestead. Then i can transfer my domains out myself. Thanks.

The only problem left then would be to cancel the account a few days later. The "cancel all services" button in my account also does not work. Personally i think that is very sloppy and amounts to hostage taking.

Please help along soon. Thanks. You can leave a message here when the information is changed inside my account. or if you need me to provide more information.

Btw. I live in The Netherlands and the 1-800 number is for USA only. In my country 1-800 is the telephone information number. I also tried the International number that is on your website but the phone company says: I am sorry the telephone number you have dialed does not exist. It doesn't exist. My friends in the USA SF,Ca tell me its a Palo Alto net number.

Idea: if the number doesn't exist then don't put it on the website?

Or: if it does exist make sure instructions are proper.

I think it doesn't exist.

I would like to have some help here. Step 1: I authorise you at homestead to edit the contact info with the domain names to fit with the correct information i have with the general account name drbenopolo. I just checked and so far the domain name contact information still can not be altered (edit contact info). Your system refuses.

That means that right now i cannot transfer my 5000+ dollars worth of domain names out.

Kindly help out with this ASAP.

Soon as the domain name transfer codes are sent to me and i arranged transfer to a new host i will contact you here again and then will authorise you to delete the account entire.

- After arranging the domain name information to match my account, please leave a message here.

Sincerely, DrBen aka Ben N. in The Netherlands.

@ben9683​Please provide your best contact number, and I will reach out to you.

Okay, that would be the same telephone number provided in the account drbenopolo // Best would be: The Netherlands (0031) and then 050 573 68 61

so in full: 0031 50 573 68 61 // Thank you!

I may leave for an hour or 2 now to go to the city council for a meeting. But I will be around in the evening. Considering you are in California USA and the time difference that will be a good fit. I will try and be available until 2 am (night time) here so you would have a better opportunity and more time. Ps: I can log into homestead very fast so we can arrange things together. Thanks! Greetings from Groningen. Netherlands.