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E
egbebekak2496

1 Message

 • 

70 Points

Thursday, September 5th, 2024 8:09 AM

WEBSITE DOWN!

Hello!

I just checked my website (www.sakerpride.com) and this message came up:

"This domain is pending renewal or has expired. Please contact the domain provider with questions."

However, my payments are current, with the most recent debit of $132.96 having been made on August 24th 2024 as shown below

Date Invoice Card Description Amount
08-24-24 53820112 VISA-xxxx Credit Card Payment Received - Thank You $132.96

This is a huge inconvenience and embarrassment, as I sent out a link to a post I just made!

I would greatly appreciate you treating the reinstatement of my website as a matter of dire urgency.

Thank you very much.

Problem

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Updated 

6 months ago

52

2

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

russell5607

1.9K Messages

 • 

19.3K Points

6 months ago

This may be a solicitation. If your domain name is registered with homestead they will automatically renew and charge it from your credit card. 

Your website is not secure, however. You may want to secure it.

You can SSL your Sitebuilder Plus website by following this article:
Can I Secure My Homestead Website With HTTPS?
https://community.homestead.com/conversations/sitebuilder-plus/can-i-secure-my-homestead-website-with-https/5f2a9b1658180958845a60de

0

thom0352

2 Messages

 • 

80 Points

6 months ago

I am having the same problem

1

0

russell5607

1.9K Messages

 • 

19.3K Points

@thom0352​

Where is your domain name registered? If you registered your domain name with Homestead, they automatically withdraw renewal fees from your credit card account on file. You can go to https://lookup.icann.org/en, to review your domain registration details.

You can SSL your Sitebuilder Plus website by following this article:
Can I Secure My Homestead Website With HTTPS?
https://community.homestead.com/conversations/sitebuilder-plus/can-i-secure-my-homestead-website-with-https/5f2a9b1658180958845a60de

6 months ago

0

bonnie8251

4 Messages

 • 

170 Points

6 months ago

Site is not available

Website down, this is the message I am receiving

The domain name in the URL is not associated with any active site on the WP Engine platform.

If this is your site, please visit your User Portal to ensure that your domain mapping and DNS records are configured correctly.

Still have questions? Contact Us.

I also received email saying not paid. will expire on September 18, 2024

(edited)

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russell5607

1.9K Messages

 • 

19.3K Points

@bonnie8251​

Your URL is used to look up your domain registration details. Where is your domain name registered? If you registered your domain name with Homestead, the domain registration renewal fees are collected along with your hosting fees. They automatically withdraw renewal fees from your credit card account on file. You can go to https://lookup.icann.org/en, to review your domain registration details.

Select the instructions for the platform you're using. Follow the instructions carefully. If you're having trouble with the Cloudflare setup, you can always call for assistance at 1-800-710-1998.

Could you make your SITEBUILDER PLUS WEBSITE SECURE: Cloudflare can be used to add a free SSL? Please refer to these instructions.

8.28.24: You can SSL your Sitebuilder Plus website by following this article:
Can I Secure My Homestead Website With HTTPS?
https://community.homestead.com/conversations/sitebuilder-plus/can-i-secure-my-homestead-website-with-https/5f2a9b1658180958845a60de

Change the site association:
‎Account: Change Site Association | Homestead Community
https://community.homestead.com/conversations/account-billing/account-change-site-association/5f2a9a84581809588449007a.

MAKE YOUR Websitebuilder WEBSITE SECURE?
Follow the steps: https://homesteadssl.com/. If you're having trouble with the Cloudflare setup, you can always call for assistance at 1-800-710-1998.

HOW TO REVIEW YOUR WEBSITEBUILDER WEBSITE ASSOCIATION:
https://community.homestead.com/conversations/domain-support/important-domain-information/5f2a9b2a58180958845cc55f

You may need to call to close your account. Perhaps you can have someone call for you? Call support for HELP.
Hours of Operation for Live Support: Mon-Fri: 6a - 5p MST (No DST)
Sales: 1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998 (To close your Account)
FREE SEO Consultation: 1-888-412-9962
Sat-Sun: Closed

(edited)

6 months ago

0

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