julie5735's profile

2 Messages

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220 Points

Friday, March 3rd, 2023 2:31 AM

Updared Credit Card

I got a message that my card couldn't be processed. When I look at my account it says that it was processed and the payment was received but I did change credit cards recently. I changed the credit card without issue but I am worried because it has been almost 30 days (the message came to my spam folder and I just found it) I rely on the domain for my shop. Since it is updated now I am assuming it will be okay but I am wondering why it said the payment was processed fine.

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1.4K Messages

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14.3K Points

1 year ago

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Brand User

10.8K Messages

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143.2K Points

1 year ago

Hello, 

It is possible that our system experienced a temporary error, but was able to process the payment eventually. I see everything is set on your account, nothing else needs to be done.